"DSR powersports billed me for the two items I ordered but never shipped the items. I e-mailed them and was told one of the items was on back order. Since then they have not answered the phone or replied to e-mails. One of the phone numbers is no longer in service and their e-mail account is no longer valid. DO NOT ORDER FROM dsr powersports, THEY WILL RIP YOU OFF."
" In October I ordered a helmet from your DSR Power Sports site. I gave the helmet to my boyfriend for Christmas, but apparently I had accidentally ordered a motorcycle helmet. He said he liked the helmet and that it just needed a new sheild. I wanted to just order a new sheild if that was possible, but not an electric sheild. I tried called the company many times and they never answered. So on December 27th I ordered a new helmet off the the Power Sports World site. I didn't return the motorcycle helmet because, first of all, I did not realize that both sites were by the same company (I'm not sure why there would be 2 sites) and I wanted to make sure I actually got a helmet from Power Sports World. I was somewhat doubtful because a few days before Christmas my mom ordered a helmet from Power Sports World for my dad. We were emailed an order summary, transaction number and everything. After more than a week, we could not find an order status and no helmet had arrived. I tried to call a few times, this is when I realized that the 2 sites were the same company, because they had the same number, and as I had experienced before, no answer. (I have called 10-20 times during your hours and have only ever been answered once, and there is no answering machine.) So I emailed the company numerous times, and after a few days I finally got a reply. We were told that our transaction was not a valid order, no apology or anything. We were never notified that our order did not work. So, despite the problem we had already, I ordered a black and silver SNOWMOBILE helmet, in a large. Immediately after the ordered, I realized that I actually needed an extra large, and emailed the company right away. The very next day I received an email from Don Osborne saying that he changed the order to an extra large. I received the helmet on, I believe it was January 11th, 2010, however it was a LARGE. I have tried calling the company 5 or 6 times since, on the online number, AND the number that was on the receipt I got. So, since we have gotten no help, we tooke the sheild off of the snowmobile helmet and put it on the motorcycle helmet which worked marvelously, and he loves it. However, I need to return the snowmobile helmet and the motorcycle helmet sheild. I do not think that I should have to pay shipping and handling because it was your mistake, and because of the less than satisfactory experience I have had with your company. I would expect a refund of AT LEAST $104.00, the price of the motorcycle helmet.
-I would appreciate a reply very promptly.
-This is the email I sent on Thursday, January 28, 2010. I waited until Tuesday, February 2nd, still no reply. So I told them they had until Wednesday or I would report them. And do you think they emailed me back? No.
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"Buyer Beware!!! I ordered on Dec 28 and still havent received my items...35 days later. I tried to contact them, but nobody ever answers the phone. I finally got a response from an email stating they were shipping Fed Ex express, that was over 2 weeks ago. They said the tracking info would be forwarded to me. Sent another email and was told the same thing. Save yourself the hassle of dealing with this company!
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"Terrible to do business with. I had to call several times to get a tracking number only to have the phone ring and ring. Then got damaged product. It has almost been a month and I still do not have a replacement product! "
"ordered a helmet from them, took over 2 weeks to get to me. best price on the net, and i searched to be sure, but no shipping confirmation or backorder e-mail (if it was backordered..who knows) it took longer than the website said it should have, and there was no indication that the item wasn't in stock. "