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Verified
1/5

2003-12-08

"I ordered a Garmin Street pilot from dfd distributing and the never shipped the item. I used Paypal, the contacted David Francis and he never responded. This company uses several different business names: Atthat1store, Dfc Services, Dfd Systems, David Francis Consulting, Dfd electronics andf Dfd Marine & Gps Electronics. They do not answer their telephones.
DO NOT PURCHASE FROM THIS COMPANY IT IS A SCAM>
"

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Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Making decisions on their own
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Verified
1/5

2003-12-08

"I ordered my Streetpilot 2610 early in September, knowing there would be a wait of a few weeks before the unit shipped, or maybe even longer, depending on how many were waiting for these units to ship. I had some communication with them later in September but by the time October came around, there was not much of that. After checking their website, which was still in existence thru the month of October, I began to realize there was a problem when no responses came back. I was not able to get thru on their phone lines, and finally I realized this was a deal destined not to be completed when their website went away. I contacted the CC who confirmed I was still within the 60 day window to dispute the charge that went from my CC thru Paypal for the payment. Since I was beyond the 30 day window for Paypal, it was the only option left. My CC has assured me the money will be credited back to my CC, paid for by Paypal, since their Paypal account was unverified (good thing not to do again... never pay for a business purchase thru an unverified Paypal account, no matter what..). I have since ordered the Streetpilot thru another seller and have received a tracking number for it's deliver this coming week. The first seller was recommended to me from his previous purchase, and recommendation from this resellerratings website, but it appears I got involved at the exact wrong time. What happened is anyones guess, but it appears I will be one of the lucky ones who dealt with them. I might not be allowed to use Paypal ever again (or so they are suggesting, by the sound of their nasty email they sent me...), but there were few choices in this deal and $758 is nothing to walk away from, no matter who gets stuck holding the bag on this bogus deal."

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Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2003-12-01

"Purchased Garmin Streetpilot 2610 and never received the item. Paypal verify the seller is at fault and was unable to recover my funds. I going to the Credit company to resolve problem..Never returns calls. Left over 15 msgs and 10 emails."

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N/A
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2003-11-21

"Ordered on the web-site. No acknowledgement of order until after many tries I was connected on phone. Paypal sent money from my bank account. Now (Nov. 20) there is full message bank on phones and the web-site re-directs to ZD Net. I suspect this company is out of business.
Update: 12/11/03
This dealer does not answer phone and has stiffed me through PayPal for the full cost of a GPS system. Will turn over to the attorney general of Florida....need to find the address.
"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2003-11-19

"BEWARE!! I ordered a Garmin 2610 on 10/24/03 and was charged $739.99 against my paypal acct. Nothing has arrived in 4 weeks, no email response, no answer on the phones. I have left several messages, when the phone machine was still on, and sedveral emails. Nothing. Now they don't even answer the phones. The website is rerouting users to the ZDNET search engine. Avoid!! I suspect this is some kind of scam!! "

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2003-10-04

"On Sunday 8-31-03, I made an on-line purchase from DFD Distributing company. I ordered the Garmin StreetPiolet 2610 for price of $769.99. I immediately paid for it via PayPal and received the PayPal confirmation,(Transaction ID: 9HL79805FP637831E), but never received any type of confirmation of my order from DFD Distributing.
At the time of my order I knew that this item was not expected to be available for shipping until approximately 9-15-03.
On 10-3-03 I learned from DFD Distributing that the item had still not been shipped to them from the manufacturer so I cancelled my order and ordered the product from another company that happened to have a unit in stock.
Within an hour of notifing DFD Distributing of my order cancellation they sent my payment back to me, via PayPal, and apologized for the unusual delay my order which was beyond their control.

"

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5/5

2003-09-16

"Outstanding service, I am already enjoying the use of my EAGLE 320DF SeaCharter."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
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N/A

5/5

2003-09-03

"My first reaction to DFD's lowest price was its credibility. So, I called and talked to Dave about the product. Dave is very knowledgeable of what he sells. The first thing I notice about DFD's service is that at the end of the day the order is placed, you get an email with UPS tracking number without having to ask for it. I got my handheld GPS next day from DFD, thanks Dave for your prompt service. I'll be back!"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-01

"I ordered a Streetpilot III on a Saturday and received it the following Friday. Shipping was free. Packing was very good. An e-mail was sent confirming shipment with a tracking number. The DFD price was the best deal I found and there was no call back to try to sell overpriced extended warranties and accessories. I will recommend this site to friends who want a GPS unit. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-24

"i would recomend dfd distributing to anyone wishing to purchase a garmin gps unit.
they have the best prices around and when i called to ask a few questions Dave was very helpful. the order arrived promply and was sealed in mfg box.
i would not hesitate to order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-17

"Great transation, quick deliverly.
Will do it again, Thanks.
"

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status

5/5

2003-07-14

"I placed my order for a GARMIN GPSMAP 76S on a Tuesday and received it via UPS on Thursday afternoon. Great price and absolutely fantastic service. I will definately do business with DFD in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
N/A
Overall web site
Web site reliability
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Web site being easy to use
Speed of web site

5/5

2003-07-07

"Good Price, Good Service, Quick Shipping. Good experience"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-05

"Just thought that I would take a minute to let you folks know how much I was impressed with your prompt service.I ordered my Garmin Street Pilot III on Sunday June 29TH on the internet.Free shipping was included with my order so I was prepared to be waiting for at least a week.I emailed the good people at DFD Distributing on Monday asking about how soon I could get a UPS tracking number.Well when I came home for lunch wednesday much to my suprise I saw a package at my front door and wondered what my wife had ordered.I picked up the box and saw DFD Distributing on the label and really was suprised to see it was my Garmin Street Pilot.I mean that I have payed extra from other companies before to get things quicker with results not as good as my free shipping from DFD.Thanks a bunch.I have just got a chance to start playing with my Street Pilot so I will be sending in a review on it later.If its as good as DFD Distributing then I will be a happy man.

Jimmy Camp
"

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process