"I had a few issues when I stared with this online platform. However I was professionally helped by your staff TATAYANA who went above and beyond service excellence. Her quick response and sincere care and concern was outstanding. Please convey my appreciation to her.
Keith Williams "
"I ordered a Note 20 ultra 5g and want to sue my $150.oo samsung credit for a new watch. Code does not work. They say it does, I try . Code does not work. etc. etc, etc, When I called I cannot get to someone who can resolve my issue. Very Poor customer service. The attendents or representative are nice and made apologies, but still no resolution. Poor customer service model. I lost a $50 credit on my phone because they said it was not entered correctly and not the code from my email does not work. I want to place an order or have you submit my order. otherwise I get no product and refuse to order Samsung again."
"We have had the Geek Squad service for a few years, and been very happy when we used them at the Anderson SC store.
Today my wife contacted the Geek Squad to help with her computer which is one of the three covered in our contract.
Nope, no account for us, so the wife paid $200 for the service. When I got home and found out, I called the Anderson SC store. Sure enough, we have an account until Oct 2019. It is currently Nov 2018.
So, to get a refund, I have to call an 800 number. When I finally get thru the layered recorded menus, I get a person that I can't understand. I tried for 10 minutes or so. I have no clue what the person's first language was, so I hung up and called in again.
Finally get thru the menus, and again, some guy that I can't even understand his "hello" or whatever he said.
I guess we are out the $200, plus the second plan. All I can do now, is find a new service, and not to back to Best Buy again.
I spent 30 minutes this evening trying to get thru to someone who spoke English at Best Buy. Nope, you can't get there from here!"
"I am a new customer and I've had a couple issues with purchases for a new build, and each time my customer service experience has been that I have hung up the phone with the issue resolved to my satisfaction. Thank you!"