"Very nice sevice, thanks a lot!"
"I chatted with Hans Vega regarding my room that was not assigned to me yet. He was super helpful in explaining things to me. He also helped with letting me know that I need to check in - yes, it's been a long time since I've been on a cruise. He was patient with my questions and just plain nice about everything. It's very refreshing when people in customer service go out of their way to help. Thanks Hans!"
"Fantastic work in attending my requests and needs .
WEll trained Polite
Excellent Customer Service "
"I spoke with Sebastian Van Lengen and he was outstanding. He helped me set up the cruise and insurances and made other helpful suggestions. Personal, competent and knowledgeable. Hopefully a great start to a great vacation!"
"Thanks to Sebastian Van Lengen. My 1st time experience was awesome he was helpful and a great listener thanks for your assistance.hope all the staff are like him and even better."
"My experience with CruiseDirect has been amazing and I will be recommending them to everyone. Hans was so kind and patient, he really tried to help me get the best deal I could get. He answered all my questions and called the cruise line, waited on hold with them and kept me updated on his progress at all times. Couldn't have asked for better help. "
"Hans booked our cruise in just a few minutes and gave me all the information we would need. no muss no fuss.
Awesome
Mike"
"I had some questions while booking my cruise and Sebastian was able to help me out. I was a little apprehensive at first since it's my first one, but by the end of our chat I was totally at ease."
"Trying to organise our very first cruise talking to an agent about a problem we had. She was terrible. However I talked to another agent and he managed to fix our problem instantly. Very much appreciated your help Jose Flores. "
"It was very helpful especially with sbastian he was great and knows what to do "
"Nothing they advertised was true. They put us in the worst room possible. Their customer service supervisors are cunning and deceitful. They solve nothing!
"
"i booked 2 reservations and made deposits. A month later I decided to upgrade to Ocean View. Armando Porras was able to make this happen with no penalty fee (with approval from Royal Caribbean) and the prices at the moment happen to be lower so our final payment was a little less than original reservations. Armando was extremely pleasant and easy to talk too. The experience was smooth and on-point (he was able to put both rooms next to each other). I would definitely do business with Directcruise.com. "
"I've worked with Cruise Direct a few times. I really love the "real-time" info you get with the live chat feature. I ask many questions, and they are always super friendly and helpful. Even when I changed my itinerary 3 times, they are still very pleasant. I've worked many times with Armando, and he is awesome. All of my future cruises will be booked through this site. You really can't beat the service. "
"I booked a two-cabin cruise for my family with Norwegian departing in July. The cruise was cancelled and it took forever to get any kind of feedback from Norwegian. I found this lady, Lena Marquez, who was of great assistance and managed to get through to Norwegian Cruise Line and finally she got me a reply and confirmation for another similar cruise on a different date. She has continued to chase them to get several confirmations regarding the new departure date, the location of the cabins, refund for my flights and so on. I dread to think what would have happened had it not been for her help. She is definitely first class with her customer service and an asset to Cruise Direct. "
"Always willing to help go beyond there job to help me. As a internationl customer I'm so happy I found this site some great deals surrport and super deals. I have booked lots of crusies the last few months at amzinzing prices."