"I ordered parts on line, and followed up two days later. I called the parts department and Louis informed me that the items I ordered were wrong for my vehicle. He corrected made sure the parts I needed is correct and had it ready before 3pm, enough time for me to complete my repairs.
Thank you, Louis. You saved the day. "
"If you want for sure parts fit specially on Camry motor rear mount. No need to take a chance. It will save you double work. Thank you very helpful parts dept."
"Online order check out has an error when I created an account "
"Ron Lunsford It’s a pleasure to work with, always helpful and knowledgeable, he never disappoints."
"Online ordering was easy inserting my vehicle VIN number for correct part selection. Pick up in store was excellent "
"Easy online purchase and item was available for pick-up two days later. There was a long wait at the parts counter to actually do the pick-up and I was the only customer waiting to be served."
"Ordered the wrong part online and it was quickly rectified by the parts department. "
"The entire process was very helpful & reliable."
"The reason I buy parts from Crown Toyota is their prices and free shipping on orders over $75. Their customer service however, could use some work. Every time I have called for help finding a part they act like I'm an inconvenience and do not seem to appreciate me bringing my business to them at all. I am put on hold every time and have to wait 10 - 20 minutes some times. Most of the time I am able to find the part numbers I need on my own. I call tCrown Toyota when I can't find the part numbers I need."
"Called in to order some parts I needed. Was told items were in stock or can have delivered next morning to parts dept. Went in the day after and found out what I needed was not in stock and never bothered to order knowing I was going in to pick up. Now I have to order the part and wait longer for it to be delivered."
"I paid for a gas cap, and they did not send it. They sent something else instead."
"Ordered parts got really fast best place for parts"
"All other dealers stated it would take over a month to get this part, Crown Toyota got it here in a week, & with a great price & free shipping. Great job!"
"I'm not sure if it was the Carrier but I never received my order."
"Order parts online had order wrong part and Louie Saldua called me to ascertain my part is the correct one I order."