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5/5

2007-06-21

"I was very uneasy about the whole process of buying a plasma television. However, i found the guys at Coza to be very helpful. I think what really sets them apart is the amount of time and energy they give to you. They seem to be an honest company, both Chris and Leo did a very well job."

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Verified
5/5

2007-05-02

"I bought a Pioneer PDP 4270 plasma from Coza Inc. In short Coza has excellent service, excellent prices and excellent delivery. Leo took care of me :)"

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Verified
5/5

2006-08-26

"Definitely a premier corporate, notwithstandng the presence of Mr. Leo Cortes who went on his way on the same day when I actually ordered the item. Ordered on the 21st, they didn't have the actual item on stuck so Mr. Cortes eagerly asked me for my panny model to compensate on an alternative pedestal stand. And sure thing, he was able to contact panny and was able to find an alternate stand for my TV. Pushed the shipping on the 23rd. Received the item 2 days after as agreed. Will definitely come back and purchase items with these guys in the future. Will recommend as well.."

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Verified
5/5

2006-02-09

"I'd definitely buy from this store again. Leo Cortez was extremely helpful and courteous throughout the entire process. Not to mention one of the best prices (pioneer 5060hd) among the pioneer internet authorized dealers. There was a misarrangement with shipping company but he took care of it the very next day. I'm very happy with my purchase!"

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5/5

2005-08-17

"I ordered a Pioneer 43" Plasma TV after a very pleasant conversation with Leo Cortez. He knows his
products and is very honest- no high pressure tactics. He also offered the best price of any reseller internet or electronics store. Even the pricing on the extended warranty is excellent.

The plasma TV was shipped and received in about4 working days in the well-pack carton on a pallet.
It is delivered to your driveway or garage, but the truck driver helped me remove each piece (monitor, stand, speakers and media center from the larger box, carry each into the house and waited until I inspected each piece.

After assembling the components and connecting it to my cable it worked fine. We have had the set since 1/05 and are pleased with the picture and features.

If you are ishopping for a plasma or LCD monitor or TV you can't find a better authorized dealer than Corza.
"

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Verified
5/5

2005-06-18

"I was very worry to order a plasma TV from a online store. After doing a lot of research, I decided to get my Pioneer PDP5050HD from CozaInc. They are authorized dealer, so, Pioneer will cover the warranty. They also offer the lowest price (as an authorized dealer) and good trasaction. I called more than 10 stores to check for the price. The sales person Leo was very helpful and professional with my purchase and answered all my questions in details. I ordered the TV on 6/9 (Thur.), 6/13(Monday) I already got phone call from shipping company to arrange the shipment. I had some problem with the shipping company, but, Leo helped me to resolve the issue, also followed up with me after I received the TV. Great Service and great price, will definitely shop again from them."

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Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
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Verified
5/5

2005-04-01

"The rep was courteous and knowledgeable. He took the time to answer my questions and didn't pressure me to buy. Their price was as good as any other on the web AND shipping was free! Best of all, they're an authorized Pioneer dealer. I would definitely make this my first stop for any future purchases."

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
Resolving problems
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
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Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
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Verified
5/5

2005-03-10

"WOW!!!!! I can't say enough about Leo. A true professional with excellent customer service. Coza has every right to be an authorized reseller of Pioneer plasmas. Skeptical of an online plasma purchase, Leo makes every promise to be there before and after the sale. No pressure and the best pricing. My plasma arrived in 2 days without a hint of misuse from the freight company. Thanks Leo!!"

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Is easy to do business with
Is committed to quality products and services
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support

Verified
5/5

2005-03-03

"If you are looking for a top of the line Pioneer, this is the place to go - an authorized internet dealer. I can't say enough good things about Leo Cortez - he was extremely knowledgable, helpful, kind, and informative. I purchased a PDP-5050 ... Never mind having the lowest price, but I know if I have a problem with my purchase, Leo will do everything he can to ensure I am satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
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Overall web site
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Verified
5/5

2005-01-15

"Leo Cortez was extremely helpful with the purchasing decision. I purchased a Pioneer PDP-4340HD plasma and he was very willing to spend time on the phone with me and discuss the product and help me decide. He didnt pressure me into anything and in fact they also had the lowest price from any other "online authorized Pioneer dealer." I recieved the TV 3 days later, nothing wrong with it, and the shipping was included and insured.
I would highly recommend Coza Inc. for purchasing plasma's.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site