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1/5

2021-05-24

Deceptive and misleading business practices

"This company promises cash back to its customers who make purchases at various online retailers through its website. I recently made such a purchase on Walmart’s website by clicking on an offer for a special “member’s only” 25% cash back deal featured by CouponCabin. I made this purchase following all rules and restrictions noted under the offer on couponcabin’s website. I also took screenshots of this purchase process on couponcabin’s site and confirmed afterward it was tracked by couponcabin by checking my clicks history under my CouponCabin profile, which I also took a screenshot of. After all of this, I was still not credited with my promised cash back. I submitted a missing cashback request through the support link from CouponCabin to do this, but the company wouldn’t agree to credit the cashback blaming the retailer for the problem of not tracking my purchase. This was not the first time I’ve experienced issues receiving cash back from purchases I made through this business as this same situation happened to me on at least two other occasions previously, during which I also submitted missing cash back requests and had the same result of not receiving my expected cash back. Additionally, only one of these “member’s only” deals are available for customers to claim every 30 days, so even if you click/claim one of these featured deals and you don’t receive your cashback, you are still unable to claim another special members only deal for 30 more days due to this restriction. These deals are very representative of click-bait and deceptive for the customers who are expecting these to work and they find out only after making their purchase, that they don’t and have no recourse even if they abide by all of Couponcabin’s rules and restrictions in place. CouponCabin has been deceiving their customers by featuring misleading advertisements for cashback that they will not honor and choose to blame on the retailer and ultimately the customer. I made very respectful requests first through CouponCabin’s process for the missing cash back, and was followed up with over email by the company. When this measure failed to provide any resolution and CouponCabin only continued to blame Walmart for the issue, I reached out to couponcabin over their Facebook page and their facebook messenger and never received any response. Most recently, I filed a complaint regarding this matter with the Better Business Bureau to attempt to resolve this with the company, but instead of choosing to work with me at all, CouponCabin instead chose to retaliate against me and closed my account specifically because I filed the complaint with the BBB. I have an email saved from the “Vice President of Member Services”, indicating this exact reasoning for closing my account. I should not have had to take this to this level, but I feel that CouponCabin’s deceptive and potentially fraudulent activities I’ve outlined here need to be reported for the sake of other consumers who may be considering their services."

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