"I wish i saw this site before i ordered. I ordered costume it took like 2 weeks till my delivery come and i received the wrong item. I asked the customer service if i could get refund if i send it back. They said they will send me sachet so i can send it back. Its been 4 weeks and i havent received anything. Anytime i contact them they dont know anything so i have to explain everything from beginning. I would definitely never ordered from this company again. Everything takes so long and their customer service is horrible."

"I wish I had read these reviews first before buying!
This is Costume Hut in Australia - the worst online company EVER! I ordered 3 weeks before the event, the costumes didn't arrive in time! I asked to cancel the order as I no longer required the costumes as the event had come and gone. They still shipped them 4 weeks later! As soon as they arrived I returned them and have been emailing them weekly and sometimes daily requesting my refund. They have all sorts of ridiculous excuses, staff overworked, it will happen if I am a little more patient. That was 3 months ago, they have my money and the costumes returned and still no refund!! This site needs to be shut down - what a bunch of thieves!"

"costumehut.com.au are an absolute disgrace. I have never received such terrible customer service in my life - it absolutely disgusting. I have not received my items and they are refusing to give me a refund. I've asked to speak to management several times and just get ignored. STAY AWAY FROM THIS TERRIBLE COMPANY - NEVER USE THEM!

I will tell everyone I meet never to use this disgusting business.

I wish I had seen these reviews first."

"This is in reference to Costume Hut Australia. I ordered about 4 items in the same transaction, and on the 7th business day, they hadn't arrived as stated so I contacted the admin. They replied saying that they had a warehouse mix up and it wouldn't be able to be delivered until the end of next week (which would be too late for the event I intended them to be ready for). So I said revert the order and refund me and I'll hire a costume elsewhere. Then I got an email saying the order has been dispatched from the warehouse, and it should reach me in 3 days. I got the order today, and everything is perfect. What I'm saying is, I would be VERY HESITANT to purchase from here EVER AGAIN. It's unreliable and inadequate at decent customer service, only order (like I did) if the items on the site you can't find elsewhere. Sure everything is fine now, but management seems to be lacking proficiency, I can't complain because the items are everything I wanted and JUST on time. But DON'T EXPECT YOUR ITEMS TO ARRIVE ON TIME, order like 2 months in advance just in case if you order from here. I was fearful that my order had been stuff up majorly and they wouldn't refund me, but I got the order in the end."

"The Australian Costume hut is just as awful as the American one described here.

After saying that they had 300± of the costume I had in stock, when I emailed them asking about delivery they told me that it would take six to eight weeks. I emailed back asking for a refund and they said that they were mistaken and the costume I had wasn't available for "immediate order"... Whatever that meant, and that my costume would arrive in a week by courier.

It didn't.

I emailed several times and asked what was going on, was given a bogus tracking number and ended up having to ring Australia Post.

My costumes arrived finally 2 weeks after I placed the order. One of the costumes packet had been opened and a button was loose and damaged. I had had it by this point and emailed to let them know and I haven't had a response yet.

Absolutely appalling communication and customer service. Don't believe the website when it tells you they have them in stock. It was also extremely frustrating that they have no phone number or address listed as I could have picked up the items seeing as I live within half an hour of Brisbane."

"AUSTRALIAN COSTUME HUT IS STILL A RIP OFF! STAY AWAY! My costume did not arrive even though i requested confirmation of delivery which they said would be approx 7 days. When i requested a refund due to their breaching their contractual obligations they emailed a refund would be made as long as my bank details were given as they couldn't do a credit card reversal. This didn't happen and it continues with scripted delays such as overworked staff, bookeeper delays, computer issues! DO NOT BUY from this Australian equivalent. Costume Box on the other hand delivered promptly and product exceeding expectations."

"Please Note!! This is not the Australian company costumehut.com.au but a American company, my dealing with the Australian website have been quick and easy. I ordered the wrong size and they swapped it free of charge. I was scared when I saw these reviews and upon enquiry was advised they are not affiliated. Just my two cents for the Australian folk! :)"

"This was the worst online purchasing experience EVER. NEVER BUY FROM THIS COMPANY!!!!!!! First off I was charged for items that I never recieved. When I inquired as to the missing items I was told they were on back order. I then asked for the back orders to be cancelled and my CC refunded. Needless to say, a year later and several emails back and forth with the same "we will credit your account in 4-10 business days" response I am still out $500.00 that should have NEVER been billed to my card in the first place. Add to all of this the fact that no one ever answers the phone (now disconnected) and crappy customer service. By far the WORST online company yet. I can not say it enough DO NOT BUY FROM THIS COMPANY!"

"I have had many problems with Costume Hut also. I order a Darth Vader Halloween Costume for my 6 year old son on 10/20/05. I paid the rush shipping charge to have the costume delivered in 2 days. I received the costume on 11/2/05 and Halloween was already over. I had to purchase another costume for my son to wear to school for his Halloween party since it did not arrive in time. I sent them emails and made phone calls and they never responded to either.

I sent the package back to them via UPS at my own expense. They refused to accept delivery of this package even though I sent in the 15 days allowed for returns. I then had to pay an additional charge to ship the package back across the border to return to me since they refused to accept it. I disputed the charges with my credit card company and finally got the charges taken off my account.

On 3/13/06 I received an email from Kevin Grow at Costume Hut saying I had 2 weeks to return this costume since the charges were credited to my credit card. He is threatening me saying I commited an international crime of credit card fraud, mail fraud and that I stole this costume. It is not my fault that they refused to accept this package when I tried to return it. Since 3/13/06 I am still receiving many threatening emails from Kevin. Their reason for not accepting my return was that I sent the package back to them C.O.D. You can't send an international package C.O.D. so they don't have any grounds to stand on with that argument and I have receipts showing I paid the shipping.

This store needs to be shut down and no one should EVER do business with them. They also go by the name of Star Wars Costume Shop so all shoppers beware of these guys."

"Please go here and file your report: http://www.ripoffreport.com/default.asp
I am extremely upset with this company too. After ordering Sept. 29th only recieved partial order on about Oct. 26, 2005. I was told the other part was shipped and would arrive in time for Halloween. It did not. My daughter missed using the costume for several Halloween parties and Halloween. I was charged full amount. I was told I could put return to sender on box, and my account would be credited, I tried that but the post office said “NO” after package had been opened. I spent $51.02 for the costume and had to pay $14.55 to send it back to them. I was told I would be credited. On January 5, 2006 I was told again to please be patient and allow cashier 8-10 days to credit account. It is now March 6, 2006. I am out $65.57 and have nothing to show for it. After numerous unanswered emails, my last email came back as undeliverable and their phone number no longer works. I contacted the Better Business Bureau was told but this Costume Disguises is not a member strongly suggest that I call the “Office de la Protection du consommateur du Québec at 1-***-***-**** or visit their web site for more information. If you suspect this company to be illegitimate, as I do, please contact the Phonebusters (Canadian anti-fraud call center) at ***-***-****.” That is what I will be doing today. My email is ****@**** and I want to do whatever it takes to get my money back. This company is a scam and should be out of business. I am out of patience, especially after reading everyone’s problem with this company. I will also be checking out every company online before I buy from them from now on. Please let me know if anyone has had any luck in getting this matter resolved or is taking any legal action."

"Unbelievable run around you get here. I should have known something was amiss when I ordered from Costume Disguises but got a email confirmation from Costume Hut. I ordered 5 costumes and received only 3. They billed me for the total amount and then some. I have not gotten my money back after numerous emails, telephone messages, despite their assurance in their emails to me that my credit card was refunded.
The ethics of this company disgust me and I would be more than happy to be involved in a some type of action to shut it down"

"I also placed an order with these idiots. I have received one costume I ordered for my daughter but to this date I am still waiting on my 3 year old son's costume. I sent them numerous emails and they finally replied when I made mention that I will take "further action" if I do not receive the costume or a refund. They said the costume was on backorder and will not be here in time for Halloween. They then said that my order was in fact shipped out on October 24, 2005. I have been checking my post office everyday to see if it has come in with no luck. They told me to ship the item back once I receive it and they will give me a refund. I don't think the item was even shipped out as they say it was, otherwise I would have received it by now. I phoned my credit card company and they said there is nothing they can do. I am just waiting to see what happens. They said if I don't receive it by the end of this week to let them know. I asked for a tracking number and have not heard back from them yet. I WARN people, do not do business with these idiots. I wish I knew this sooner. From now on I will do a background check when doing any online ordering.

If anyone is thinking of taking legal action or any kind of action on these clowns, please let me know and I will be right there.

My email address is ****@****"

"I also have had a terrible experience with this company. I placed an order on 9.27.05 for a Yoda Toddler Costume for my 18-month old son. On October 29th I received a Mr. Incredible costume in a size made for a 4 year old. I wish I would have been a little more suspicious as this costume was sold out everywhere on the internet. Well, I wasn't and placed the order anyways. I paid $12 for shipping to have my costume arrive on October 7th. Well October 7th came & went and no costume. I first wrote to them on October 12th asking what the status of my order was. I received a generic response that my costume was on backorder. Then I exchanged a few more e-mails making sure I would get my costume by Halloween. Well then I received an e-mail on October 18th stating that they shipped my costume. On October 29th I finally received a package from them. However, it was the Mr. Incredible costume. The least they could have did was given me a costume in the original size I ordered so my son would have had something to wear. I was so upset because I knew I would not have time to go on a quest to the stores to find another costume for my son. I wrote them on the 31st and demanded my money back. I told them I wanted the full price credited back to my credit card. I also told them I do not feel I should have to pay $12 for shipping of the wrong costume. Well then finally, today, I receive a generic message stating that their return policies "are strict" and I can either return my order for a different size, have store credit, or a cash refund minus a 25% restocking fee!!! I wrote back in complete shock and asked if they even read my e-mail. I again demanded the full amount back including shipping, told them I will not pay their "restocking fee," etc. Well, we'll see what they write back. I am like many of you and have bought numerous things off the internet before with little problems. And if I did have any sort of problem, at least I could speak to a human being and get it worked out. Not this "we're too busy, just e-mail us" garbage. I don't know if I'll ever see a refund but I am vowing to write them every day until I do. "

"I ordered my daughter a costume on 10/21/2005. I paid additional $16.87 to have the item shipped in 3 days, which they claimed would get to me by 10/25/2005. When I didn't receive the costume, I e-mailed them 10/26/2005. I rec'd a generic response that basically said they were too busy to respond and would later. I e-mailed them and called them daily up to Halloween day when I never received my little girls costume. I had to go the SAturday before halloween and buy her another costume. It was horrible, all the stores were crowded with last minute shoppers and all the good costumes were gone. She was sooo disappointed. And so was I. Every time I call Costumehut, no one answers and the voice mail is full. I have e-mailed them a dozen times at least. Can you believe today I actually received a response. After I e-mailed them to cancel my order and refund my money. They are claiming they sent the costume on Oct. 27th. Yeah right, I would have received it by now, especially if it was suppose to get to my address in 3 days. I have already reported the charge to my credit card company yesterday, who said they would remove the charge and investigate for "Services not REndered". This company needs to be shut down, it is sad for all the kids who were looking forward to their costumes and end up with the bottom of the barrel. Not only that, it give a bad name for all the legitimate business that do business on-line, after an experience like this...who wants to take another chance with an on-line store? I will definately be checking into any company i have dealings with on the net PRIOR to purchasing anything! "

"This store screwed me big time- I just read all the complaints- AFTER waiting for my costume and trying to contact them for weeks... I am disgusted and ask that we act as a group and tear them down"