"Took absolutely forever to show up, and the service from customer support was "meh." But the product did eventually show up, and was satisfactory for the price paid. If they had a better shipping partner, this wouldn't have been an overall satisfactory purchase."

"I placed an order with Cosplayshopper for a costume in September. Their website stated that I would be able to receive the costume by Halloween if ordered before the end of September. I placed the order with 9 days to spare given their time frame. Two weeks pass and I get an email stating they wouldn't be able to make their deadline due to high demand and if I wanted a refund I could get one or they could continue to process the order. I was extremely bummed out about hearing that but decided to go ahead and wait. Long story short, I waited a total of 2 months and emailed them asking what has happened to my order. They then told me they had supply issues and it wouldn't be done until the end of the year. If I would have known it was supply issues and not just a high demand of sales I would have just asked for the refund. But instead they decided to keep me in the dark about what was really going on. I decided right then and there I wanted a refund because they lied about what really was causing the delay to my order. They only refunded me $58 out of almost $300 that I paid in full at the beginning of all of this. I will never do business with them ever again! Buyers beware of their shady business tactics. This isn't how you treat customers!"

"DO NOT TRUST THEM! I tried to order a $142.97 ($162.45 including shipping) cosplay from them on April 16th, 2020. I got an email saying it was shipped and all, but it was a Chinese site. So I waited a few months since it seemed like it was being shipped from out the country. However, nothing came. In March 2021, I tried reaching out to them and never heard anything. It was only when I started posting negative reviews and telling my story on sites they reached out. I gave them the order details and they said that “the order was out of stock for the product and they were never able to process my order”. In other words, they took my money and sent my a bogus teaching number then. They said that they would cancel the order (so they had it the whole time?) and would refund me through PayPal. Surprise, it’s October 2021 and I still haven’t been refunded for a product I paid for and never got. AVOID AT ALL COSTS!"

"The only negative is that the shipment takes a long time. But it's worth it because I always find things that I want to try out."

"Bought a lot of wigs and everything was cute and a nice quality."

"It’s so hard to find a princess dress as a plus size person. I normally wear around a XXL & the costume I bought fits PERFECTLY! i’m a little on the shorter side and it comes down right to the tops of my feet . the sleeves are a little tight in the wrists, but if thats my only complaint, thats fine by me! It’s a typical costume material, but that’s not an issue at all. This shipped very fast! I ordered it on a Wed and got it very next Friday! I will definitely be buying more costumes from them!"

"I’d leave zero stars if I could. Worst experience I’ve ever had buying a costume from somewhere. I requested to cancel my order because they informed me that it wouldn’t make my con in time. They asked me to confirm for a refund and I confirmed it. About a week goes by and I email them to check in on my refund and they informed me that my dress was shipped a week after I requested a cancel. I asked them to cancel it still (as they didn’t give me a tracking number). The next email I got was a tracking number saying that the dress would come that Thursday )it was Monday). The dress didn’t come that Thursday. The item arrived about a week later and I requested an address to ship my costume back for a refund (as they told me this was the only way) and I haven’t heard a response. I’ve emailed them three times each about a week apart asking for a return label and refund. Don’t buy from here. "

"I ordered something with express shipping and never received my items . I emailed their customer service numerous times with no response back. Even tried their online chat with no response. DO NOT ORDER FROM THEM.. Its a scam. you will lose your money. "

"Bought a saitama cosplay in a 3x. It arrived much smaller than advertised. I sent them an email requesting an exchange and got no response. When i went to FedEx to ship the costume back i realized that they didn't include a return shipping envelope and it would cost $160 to send the costume back. STAY AWAY from them!!"

"very happy !!! I will definitively order again ! Thanks !"

"Very happy, great costume !"

"Aside from the size and fitting I didn't really have an issue "

"I have never commissioned a cosplay before so it took me a while to find the right company to work with and order a custom made costume from. However, I found Cosplay Shopper and they provided fantastic customer service and worked with me to make sure my costume piece was accurate to the original design, the correct size according to my measurements and overall made to satisfy. They produce what they make as fast as possible and it only takes a few days to arrive to your doorstep once posted. Overall, it was a fantastic experience and I highly recommend this company to anyone if they are looking for quality cosplay items and customer service.

Cosplay Shopper also have many items already available on their website and is more than worth a browse!"

"The website has an extensive range of anime/game/tv/film costumes to choose from, but the search function along with the image links of the genre you are looking at makes it a comparatively easy site to navigate.

Their prices are competitive with other similar sites, and they seem to have good reviews generally from other customers.

This is my first purchase from them, and the costumes look great.
The shipping was actually done on a deal of "Worldwide flat rate expedited shipping - Ship anywhere for just $19.50" so was not going to break the bank on getting the costumes to the UK...

Would buy again. "

"Needed a costume in 3 weeks, they delivered perfectly on time. Earlier then expected, actually! Very impressed with their service. And the staff are lovely! Thanks a billion. The product arrived in perfect condition. And it was considerably cheaper than all our other options."