"I attempted to reach Simon Pettigrew, VP of Operations, was directed to a Marleen, she was detailed about my past stays which were both disappointing. I then received a call from a Carlos Chavez whom was already aware of my past experiences as he had reviewed my account. I've experienced issues related to cleanliness as well as technical twice at this hotel..... food was left in refrigerator from a prior stay, carpet had a large stain leading into kitchen, two draws in refrigerator were both dirty and had to call twice to be cleaned. Technical issues included a phone cutting out, battery replaced and still did not work correctly. Hotel staff would come into room without knocking....This is all from first stay.. I elected to stay a second time, give it a second chance. Unfortunately, similar issues experienced yet again, which were detailed in complaints/emails/calls. The mini cooler supplied for food and beverage storage was not adequate, same size as mini bar cooler. It also had a sour smell in it from a prior spill. When I moved end piece to sofa back into place, crumbs were found, staff moved it out of place to hide mess. Technical issues include bathroom toilette not flushing correctly, guest bathroom had to be used, a loud sound of running water in bedroom late at night. As I said before, these issues were detailed and reps would only refund partial resort fee, which was like pulling teeth. This is very disappointing, second time around. My recent attempt at resolution which includes a FULL refund of resort fee, was met by a run-around with a Marleen. A Carlos Chavez reached out, however, the reason for his call was merely to provide his info in case I choose to stay again which is unlikely...He seemed to offer discounts off future stay and stated he would inspect room prior to arrival, which was supposedly done last time...Needless to say, a run-around. "