"My experience with coolerguys.com is a real hands-on effort - pre-sale and post-sale. Josh and Glen had all the products to solve my needs and all the expertise to offer support after my gear arrived. I can't give them enough accolades.
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"Coolerguys is my go-to store for fans & heatsinks. Their prices are good and the shipping is reasonable. (Some places charge as much for shipping as I pay for the fan.) The fans I purchased on the order I'm rating are now two years old and going strong: Enermax 120mm x 25mm T.B.Silence with blue LEDs. I put them in an Antec case, and they haven't started a war with each other, yet. The Enermax fans have already outlived the Antec ones. I keep a couple of the Enermax 80mm and 120mm fans in my parts bin at all times.
I also found Coolerguys to be a good place for those really tiny fans like those found on motherboards and some video cards. They also carry a lot of hard-to-find fans. If you're putting together a home theater PC, they have cooling for the A/V rack as well."
"I've ordered from Coolerguys in the past and gotten some pretty cool stuff. They have some great custom cabinet cooling solutions that I've used for my server room that are one of a kind and just done right. Recently I ordered some cables for my PC - a couple of them had an issue and they immediately took care of it. Thanks Coolerguys - I highly recommend you to all my friends."
"4/27/12
Ordered an AC fan and power cord. The fan is listed on their page as having a noise level of 33dba. I received the fan and it is ridiculously loud - 33dba should be whisper quiet and instead it is screaming loud. I measured it at between 53-71dba depending on distance from the side of the fan. The db scale is logarithmic so this is not just twice as loud it is many, many times louder.
I asked them to correct their error by sending me a power cord with an inline power control which would enable me to limit power and thus bring noise into the range which they specify on their specifications page.
They did not respond after 6 days. I sent a polite followup and now it has been another two days.
I do not recommend dealing with Coolerguys, they are happy to take your money but will not even respond to you if you have a problem.
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5/14/12 update: In response to my BBB complaint they responded (on 5/4/12) and fixed the problem. Days later they found this review and looked for the messages I sent but could not find them. I kept detailed notes of when I submitted my messages via their web form. They tell me it is possible a web site update in April prevented submissions from being delivered properly.
Their follow through has convinced me to give them another try. I have updated my review from 1/5 to 4/5 stars because let's face it, anything less than 5 stars is enough to drag ratings down, and I have to ding them at least a little for all the initial problems."
"This company clearly knows what theyre doing when it comes to making their customers happy. I got a fan from these guys and installed it in my home theater i was making. By my fault, i accidentally pulled the usb cord from the fan and essentially broke it. when i asked them if they would repair it for me after confessing that i broke it, they happily sent me a brand new fan in the mail and i sent them the broken one back, free of charge! (except shipping the broken one obviously).
Overall very impressed. not to mention the product that i bought works wonderfully.
http://www.coolerguys.com/840556093084.html
it keeps my old ratty XBOX from overheating in an enclosed space"
"I ordered a Spire Thermax Eclipse II CPU Cooler from coolerguys on Sunday May 1st. Received it (took a while but it got here) on Monday May 9th. The box was badly beaten up but the cpu cooler seemed fine. The sticker that covers the contact to keep it clean was floating around inside the box and when I opened it up I found that there was no back plate. I called up coolerguys and explained the situation. They then immediately (and I mean immediately) went out and shipped the backplate via Priority Mail. Hopefully it wont take too long to get here (I wish they would've sent me a tracking number).
Coolerguys - All categories have a total of 10 possible points
Product condition upon receiving - 4
Product fullness (all parts / working order) - 6
Customer service response time - 10
Total score - 20 out of a possible 30.
Review : Everyone makes mistakes, I doubt my back plate is going to have half of it missing, however the first time (this time) I've ordered from coolerguys may leave a lasting impression I doubt they make many mistakes often. Would I recommend coolerguys? Yes, their customer service is amazing, however if you live on the east coast I might recommend someone closer unless you can stand the wait of UPS ground."
"In all fairness the coolerguys did correct the issue and credit me with the cost of the part – I did not ask them to do so. This Co sells excellent products that can not be argued it is just fact but I would add their on-line RMA needs work. "
"After some initial trepidation when my original order was in UPS limbo, CoolerGuys immediately sent me another CPU cooler at their expense. UPS then found the original and I received both the same day (& I refused/returned) one.
GREAT customer service.
Oh yeah, cooler works, was packed well, and timely shipping (ooUPS aside!)."
"I ordered a set of LGA1366/1156 mounting clips for a Scythe Shuriken cooler I already had. For something so small and light, their UPS shipping prices were somewhat high but at least USPS 1st class was reasonable. The order was shipped quickly and I received the item on the 14th, which is pretty impressive."
"Placed an order with Coolerguys for a cabinet cooling kit with two fans and thermostats with expedited shipping early on a Wednesday morning. Shipped out Wednesday afternoon. Received on Friday afternoon.
The kit was exactly as described. It was the most affordable package available from anywhere I looked.
The only minor issue is the connections/plugs seem very fragile. Great care was taken not to damage them as they were assembled. The male pins and female counterparts did not align perfectly. They took some slight manipulation to allow the plugs to connect.
After everything was installed, works great. Only runs when the temp raises high enough to warrant extra circulation of air.
Thanks for a pleasant experience of quick shipping and turnaround time."
"Quick email response on out-of-stock item. Very quick ship in good package. Product looks to be top quality and works fine. Thanks."
"ordered from them a few times. first time, there were some missing items that were backordered. they asked if i wanted a refund or wait until it came in, so i said i can just wait for it. when it came in, then had no problem sending it right away. second time i ordered was for some watercooling parts. some of the things were twice as cheap as other places! good store to order from"
"Ordered 2 SATA cables on 1/7/2010. Contacted Coolerguys on 1/11/2010 and was told the items had been shipped. Contacted on 1/18/2010 via email and phone and was told the items were on backorder but should be in later this week. Called Coolerguys and they apologized for the misinformation. They did offer to ship out of their CA warehouse but could not ship USPS....hmmm...order has a PHYSICAL address not a PO Box. This should have been offered and completed last week.
I finally cancelled the order. Sorry but this company did not do me right."
"Excellent company with good prices and superfast shipping. I was amazed how fast they shippped it out the same day as the order and the product arrived in perfect condition. I bought a arctic cooler for an evga gtx280 because the fan had died. In the mean time evga deceided to warranty the card so I was stuck with a cooler I did not need. I never opened the box and these guys accepted the return for a full refund without any penalty charges. This is a stand up quality business and you can be sure I will shop there again becaue I purchase many computer parts. I give them four stars for shipping, price and customer service. Their email response to my questions was fast,polite and to the point. I highly recommend coolerguys."
"When a person is unhappy with customer service, they are motivated to voice their discontent. I think when you are happy you should give cudos as well. This was my first order ever from Cooler Guys. Their web site was easy, ordering was hassle free, and shipping was fast. There was a glitch in that one part of my order got shipped seperately and I did not get a tracking number on that, but Glen and Josh from Cooler Guys responded quickly to my email and voice message. My part has not come in yet but it will be here soon and I'm very happy with the response time with this company. Things happen in transit and sometimes parts don't work. What is really important is how responsive a company is when you need help and Cooler Guys has earned future business from me. I recommend them without reservation."