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Return/Replacement policy:
0.00/5


Verified
1/5

2007-01-26

"ordered pump and some other item's on 1/17/07 at mid day recieved conformation email for order. I checked order status at the site and it said the order was verified. I waited until the following week to checked status of my order there was no change sent email for delivery status and got no reply. I don't use a free email account. After 10 days with order going no where I called there costumer service phone # and canceled my order. When I called all I got was the voice mail. I will not do buisness with them again my order was over $100."

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Verified
5/5

2007-01-14

"These guys bent over backward helping me out with a cpu waterblock. They even waived the shipping charge due to some communications delay due to spam filters which I did not see as their fault. A1 in my book, I will order from them again.

"

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Verified
1/5

2006-09-14

"I'm never buying from these guys again..placed an order..received email confirmation..credit card was charged..1 week later received email saying item back ordered!! Went to site and the item is still for sale with no indication "out of stock" This is the second time they screwed me..wont happen again!!"

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Variety of brands and products offered
Overall quality of ordering process
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Ease of ordering online
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Verified
5/5

2006-08-25

"cooltechnica is a great store to buy from.
customer service provides prompt replies to emails.
pricing is competitive and affordable.
generally i would buy from this store again in the future.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
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Making decisions on their own
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Resolving problems
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Being easy to reach
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
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Overall web site
Web site reliability
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Web site being easy to use

4/5

2006-08-17

"Cooltechnica was a great store to work with, affordable shipping options to Canada, and was really, a pleasant shopping experiance.

Decent prices, and avaliability of the product I wanted (sold out EVERYWHERE else) so I can only say good things about them.
"

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Verified
5/5

2006-08-15

"I ordered an AquaXtreme MP-05 SP Limited CPU block. It was back ordered for a couple weeks because I wanted the special A64 springs, but shipped promptly when they got them in. To my surprise, the block leaked a bit and I discovered that one of the o-rings in the block was missing. I sent an e-mail explaining the problem and got a reply the same day. They immediately sent out a whole new block with a return shipping label for the faulty one.

Absolutely top notch customer service here and I will definately be back for future purchases.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-08-08

"I received my AquaXtreme G3/8 BSPP threaded fittings on time and in grate shape, but to my amazement, they also included extra tubing and two extra fittings by mistake. When I informed them of this they said THX for the heads up ;) and told me to keep them. I am more then satisfied with CoolTechnica!"

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5/5

2006-08-07

"Priceing is very good, fast processing time. Site is very easy to navigate. I would be glad to shop there again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2006-07-12

"FAST SHIPPING E MAILS KEEP YOU INFORMED OF ORDER STATUS COMPETTIVE PRICING"

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Verified
5/5

2006-07-10

"Cooltechnica had all the most complete collection to make my waterloop. I like their products and ordering was a breeze. I do plan on buying from cooltechnica again."

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Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
N/A
Delivering products damage free
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Being updated on the exact date the delivery was sent
N/A
Overall technical support
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Being trustworthy
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Making decisions on their own
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Verified
5/5

2006-06-27

"The seller has some great products for watercooling. I found the prices to be competitive with other stores. The sale items were especially low priced. I bought 2 D-Tek Whitewater waterblocks and at an amazing price. I hope I'm as happy with these two as I have been with my previous White Water.


Oh, and the time to shipment was about 3 days if you include saturday and sunday. so in effect 2 post office days and 1 buissness day. I don't know if they are open weekends, but regardless, shipping was reasonably priced and done in only 1 buissness day. No complains!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Customer service being easy to reach
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Verified
5/5

2006-06-21

"Received my water block very quickly and in excellent condition! I am extremely satisfied with Cooltechnica and will definitely use them again. Will also recommend others to use as well. Thank you very much!!"

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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
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Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being trustworthy
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Overall web site
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Speed of web site
Web site being easy to use

Verified
5/5

2006-06-13

"I ordered an AquaXtreme MP-05 LE Pro waterblock from CoolTechnica. It arrived very quickly (in three days) with the cheapest shipping, USPS. The service is absolutely great. Very happy and IMPRESSED! I Highly Recommend them!"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-04-25

"I ordered an AquaXtreme MP-05 LE Pro waterblock from them. It arrived very quickly (in two days) with the cheapest shipping, USPS. The service is absolutely great. When I discovered, upon arrival, that the midplate was a little damaged, I contacted CoolTechnica. They sent me a new Delrin midplate replacement (with no additional charges, FREE!) that was better than the one I originally ordered . VERY IMPRESSED! I Highly Recommend them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-04-12

"Never had a bad experience shopping at cooltechnica and ive been a customer for many years now.

Prices are average for the market but the shipping prices are alot better than many other stores.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
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Being easy to reach
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Overall customer service
Customer service being trustworthy
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use