"I recently ordered a PM10 through WalMart online, when I received the unit it wouldn't work and wouldn't charge. I contacted the seller and have had no response from them. I am going to return the item to WalMart and get my money back. "
"Have been using two CMS50F wrist oximeters for over a year, no problems except due to the frequent use of wrist straps Velcro worn down and pins on cable to attach to meter bend easily, not a bad item for the price though. Support is very poor even local phone numbers given have mailboxes turned off. Internet not much better."
"I had another Contec Pulse Oximeter that worked well for a year, then became too difficult to read, and a piece of the sensor broke off. I ordered another - but was sent the wrong sensor with this unit and cannot use this one! Now, cannot return the wrong product. Stuck with a finger sensor when I needed a lingual sensor. Tried to order just the lingual sensor, and it is half the price of the entire unit and 2 months for delivery. Waste of money. Going with Nellcor instead - they stand behind their products.
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"The company did a bait and switch and sent a different product than we ordered. We ordered a Contec Blood pressure monitor with multi cuffs (a machine and set). Instead we received a machine and only one cuff. Worse, the adapter to make the machine work is sold separately!"
"Contec Medical Systems Co Ltd and AliExpress.com : Buyer Beware
Anyone contemplating to buy medical equipment from Contec Medical Systems Co. Ltd. in China please beware of their seemingly unprofessional business tactics. I am sharing with you below my recent less than satisfactory experience with this seller, who operates under a variety of names: Contec Medical Systems Co. Ltd., Contec Medical Store, Contec Medical, Contec Medical Consultant, Contec Medical System, Contec Online Shop, Contec Medical eShop, Contec Flagship Store, etc.
From Canada, through AliExpress.com, I ordered a piece of equipment (24 Hour Ambulatory Automatic Blood Pressure, Oxygen Saturation, NIBP + Pulse Rate + SpO2 Patient Monitor Model PM50) from Contec Online Shop.
After my payment was verified by AliExpress, Contec sent me a message saying that due to certain virus in their system, they have listed a wrong price on their website. Contec suggested that I should cancel my order or pay a higher price. I responded saying that I really needed the patient monitor. Contec did not respond to a number of my subsequent messages.
Upon my suggestion that I would bring the matter up with AliExpress, Contec quoted me a price which was 8 times higher than their original listed price. Since I really needed the equipment, I had to agree to pay them the higher price, which I did, through AliExpress again.
However, upon closer inspection, I found that the new quoted price was actually for a superficially similar, but a lower and cheaper model which only does ABPM but not Oxygen Saturation, Pulse Rate, nor SpO2. Contec sneaked in this Model No. ABPM50 instead of my original order for Model No. PM50. After I pointed out the discrepancy to them, Contec stopped responding to my messages. By any standard measure, this is unprofessional conduct.
Seeing that I could get nowhere with this seller, I made a formal complaint to AliExpress, requesting them to investigate the case to see if the seller meets the AliExpress touted standard on business conduct and integrity. It took AliExpress one whole month to give me a response, basically saying that it is not their business.
So then the current situation is that I paid money (twice) to AliExpress for the merchandise. The seller is not shipping. And AliExpress does not seem to care.
I therefore suggest here that anyone who is looking at buying medical equipment from Contec Medical Systems Co. Ltd. should carefully confirm the price and model number and obtain an expressed guarantee that the item will be shipped as promised. Alternatively, there are other more reputable sellers in other more established and more reliable e-commerce sites like Amazon and eBay, who will stand by the buyer to obtain a fair deal with their sellers.
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"Do not buy from Contec Medical Systems! Shipping took weeks longer then promised. Product received was not product that was purchased. Contec promised to "program" the ultrasound to fit our needs but never responded with how to program machine. When we tried to return the unit for a full refund, they said to ship it back with a value of $70.00 (for a $2,500.00 unit). Communication has been exceptionally slow and incomplete. We are left with an expensive ultrasound unit that does not fit our needs. Save yourself and do not buy anything from this company!"
"Horrible experience. I bought a portable ekg machine. First the package didn't come. For almost 2 months. I finally received the cute little thing. BUT. The power supply/charger was 9 volt but the battery was 12 volt. Needless to say it wasn't a functioning combo. I mailed it back, to China from USA at my expense. They sent it back with an extra battery & said "All better". As soon as extra battery was dead, I was dead in the water. Finally figured the problem out & tried to have it repaired locally. That didn't work so I sent it back again , again at my expense on October 21, 2010. They now say that the motherboard is upgraded & I should buy a new one. I didn't agree. The last email that I received requested my shipping info "to send me a machine". They apparently now won't even send the old one back. It's March 2011 now. I send them emails every other day or so. Too bad, it was a cute little portable ekg machine. I would have told everyone I know to buy one, if it worked or they would have worked with me."