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Product & services pricing
4.16/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.37/5
Customer service:
4.26/5
Return/Replacement policy:
4.13/5


Verified
5/5

2024-04-23

Excellent customer service

"I had an issue with my order and it was taken care of immediately with friendly and professional services. "

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Rep reply posted 2024-04-23
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for your glowing review! We are thrilled to hear that our customer service team was able to assist you promptly and professionally. Your satisfaction is our top priority, and we appreciate your feedback.”


Verified
4/5

2024-04-19

Confusing

"Really hard to navigate and very shady looking. Took a while to get a coupon. And I should get free sets of sunglasses as a returning client!"


Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We’re sorry to hear about your recent experience on our website. We value our returning customers and understand your expectation for rewards. We’re constantly reviewing our promotions to ensure they meet our customers’ needs. We will reach out to you shortly to assist you further and make your experience better. We appreciate your patience and understanding.”


Verified
5/5

2024-04-22

Excellent service and delivery

"Delivered within 3 days-perfect!"

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Rep reply posted 2024-04-22
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for the amazing review! We are thrilled to hear that you had such a positive experience with Contactsexpress.ca. We strive to provide fast and reliable service, and we are so glad we could meet your expectations. Thank you for choosing us for your contact lens needs!”


Verified
5/5

2024-04-22

Easy, quick, and cheap.

"Thank you for the easy and effective experience."

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Rep reply posted 2024-04-22
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you for the amazing 5-star review! We're thrilled to hear that you had an easy, quick, and affordable experience with us. We appreciate your feedback and look forward to serving you again in the future!”


Verified
5/5

2024-04-19

Excellent place to order from

"Is an awesome experience everytime great service and very helpful "

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Rep reply posted 2024-04-22
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for the amazing review! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again soon!”


Verified
5/5

2024-04-19

Amazing work

"I had buy a glass and it’s amazing as my expectations "

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Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We are thrilled to hear that you are enjoying your glass purchase! Thank you so much for the glowing review and for choosing Contactsexpress.ca for your shopping needs. We truly appreciate your support and hope to serve you again soon.”


Verified
5/5

2024-04-19

great service

"...chat ai not great, but agent came in and helped"

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Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We're thrilled to hear that you had a great experience with our agent! Thank you for your feedback and for giving us the opportunity to assist you. We appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-04-15

Always on-time!

"My contacts always arrive in the time promised."


Rep reply posted 2024-04-15
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for the fantastic 5-star review! We are thrilled to hear that your contacts always arrive on time as promised. Your satisfaction is our top priority, and we appreciate your support.”


Verified
5/5

2024-04-18

Very Satisfied

"Lenses arrived as described and within a a few days. No concerns."

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Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for your positive feedback! We are thrilled to hear that your lenses arrived quickly and as described. We truly appreciate your support and look forward to serving you again in the future.”


Verified
5/5

2024-04-18

So easy!

"Easy and efficient to order contacts. Love that they are delivered to my house"


Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We are thrilled to hear that you had such a positive experience with us! We truly appreciate your feedback and are delighted that you found our ordering process easy and efficient. Thank you for choosing Contactsexpress.ca for your contact lens needs.”


Verified
5/5

2024-04-18

Fast delivery

"I ordered contacts on a Sunday, they processed them Monday morning and by Tuesday evening they were at my door "

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Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for the amazing 5-star review! We are thrilled to hear that your contacts arrived quickly and that our service exceeded your expectations. Providing fast delivery is always our priority, and we're so grateful for your positive feedback. Thank you for choosing Contactsexpress.ca!”


Verified
5/5

2024-04-17

Delivered as ordered

"It was very easy to reorder my contacts and they came quickly. "

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Rep reply posted 2024-04-19
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for sharing your positive experience with us! We are thrilled to hear that your contacts were delivered quickly and that reordering was a breeze. We appreciate your feedback and look forward to serving you again in the future.”


Verified
5/5

2024-04-17

Easy as usual

"Everything was good !!
Thanks !
"


Rep reply posted 2024-04-17
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that your experience was easy and everything was good. We truly appreciate your support and look forward to serving you again soon!”


Verified
4/5

2024-04-16

Great

"Great
Fantastic
Wonderful
Good
"


Rep reply posted 2024-04-17
A rep from Contactsexpress.ca, KitsAlex, has responded:

“We're thrilled to see your positive feedback! Thank you so much for taking the time to share your experience with us. We appreciate your support and look forward to serving you again soon.”


Verified
5/5

2024-04-16

Fast and good price

"Always receive my shipment fast and in good shape !"

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Rep reply posted 2024-04-16
A rep from Contactsexpress.ca, KitsAlex, has responded:

“Thank you so much for your 5-star review! We are thrilled to hear that your shipments always arrive quickly and in good condition. We appreciate your support and look forward to serving you again in the future.”