"I ordered a Delorme Earthmate GPS reciever package with Street Atlas 2004 included. The package was shipped on time (overnight, I have an urgent situation), but arrived with the packaging opened. One of the software discs was corrupted (could not be read by 3 different computers). I called the customer support number during their hours of operation on several occasions. No one was there to answer on any occasion. I didn't leave a voicemail because the recording said I would receive a faster response through e-mail. I have yet to receive a response to my e-mail. "