"April 2022 I bought CUK MPG Velox by MSI Gaming Desktop (Intel Core i9-12900F, 64GB DDR4 RAM, 1TB NVMe SSD + 3TB HDD, NVIDIA GeForce RTX 3080 10GB, Windows 11 Home) from Computer Upgrade King thru Amazon.
I bought from them because the price was reasonable and they had good reviews.
Last month we had a power outage that caused the computer not to boot up. I contacted customer support at Computer Upgrade King. Justin troubleshot the computer then shipped me replacement RAM at no cost. This fixed the problem. It was easy to contact him and communicate. Great company!
I have been very happy with the computer and their support. If shopping for another computer I will go back to them."
"My son's PC had to be sent in for repairs and throughout the entire process, CUK provided exceptional customer service. We tried for several days to fix it at home and eventually realized the PC needed repair work that I could not complete. After sending the PC to CUK for repair, I was updated throughout the process and even during the week before Christmas, they completed and shipped the PC back to us before Christmas! CUK stands behind their products and provides you with top notch customer service after the purchase. You can't go wrong with them for a high quality PC and service after the sale. Highly recommend! "
"I purchased a Asus ROG laptop 3 years ago and the SSDs stopped working... after an email that was replied within a few hours, the solution to my problem was identified and I know have my computer working again. Thanks a lot to the CUK support team!"
"Buyer Beware!!! Do not purchase from Computer Upgrade King! We purchased an ASUS Laptop Gamer ROG Strix G16 (2023), model on September 9, 2023 for about $1700. About a week after the 30 day warranty period ended, the computer started having a fatal error and was continuously shutting down. I read their reviews and unfortunately realized they are a scam company. They refused a refund. We opted to repair directly through ASUS rather than deal with Computer Upgrade King given their shady reviews. ASUS informed us that the SSD card and RAM that were "upgraded" by the Computer Upgrade King needed to be replaced because they were broken. In addition, the person who installed the SSD and RAM at computer Upgrade King also damaged other internal components of the laptop. I spent over $225 on repairs on a computer that we purchased less than 3 months ago."
"Product was as planned and arrived on time. I appreciate the staff's attention to details and their concern about the way I wanted the PC built."
"Excellent service and very prompt replies with solutions to a system issue after have my rig up and running for over a year -- Vitaliy and the whole customer service team was incredible. Ended up sending system back, which they quickly repaired and are sending back. Couldn't ask for a better outcome and they made the whole process very easy. "
"I ordered a gaming computer from Computer Upgrade King in November of 2022. Recently, after I upgraded my computer's bios, Windows reported that it was no longer activated. I tried calling Microsoft for help but got nowhere.
I then contacted Computer Upgrade King's customer support, and their service was terrific. They had me perform several troubleshooting steps with very clear and easily understood directions. In the end, with nothing else solving the issue, they provided me with a new activation key, which solved the problem. Their communication was upbeat and professional.
I'm grateful they care for their customers nearly a year after the sale. I'll certainly do business with them again in the future. "
"My email to Justin at CUK after he helped me out with a hardware issue on the HP Laptop I purchased from CUK.
Hi Justin;
Thank you very much for your exceptional customer service. It's really nice to deal with someone like yourself and a company like CUK. You don't find that type of service and care often!
Sincerely, "
"I had a hardware question and the service rep that got back to me, Ben Owen, was very helpful, informative and prompt in responding to not only my initial question, but my follow up questions as well. Very much appreciated."
"I purchased a gaming PC for my granddaughter and had an issue a few months later I was in contact with your representative Justin he walked us through the issue and corrected the problem with a quick response. Later I had another issue and email Justin and again a prompt and helpful response to the my teen back online thanks Justin"
"Love my new computer from Computer Upgrade King. Had a hard drive problem a few months in and I called customer service and a technician named Justin had my problem diagnosed and a new hard drive out to me in days. Top notch customer service with a top notch warranty they support."
"I am a proud owner of one of their computers which is great!! Their true greatness is their Tech Team which is beyond words! They are always helpful, never condescending, courteous, and I have talked with at least four of them. It is a delight turning on my Mantis each day and a blessing to know that their support team is there!!!!"
"I have ordered two computers. Both have worked very well. Their prices were the best I could find. The quality of the builds was also very high in that their computers had nice cable management and were immaculately cleaned. The packaging was very nice and the foam to support the GPU during shipment was a great touch. I had a small issue with a mouse and it was very quickly rectified."
"The customer service I received from Computer Upgrade King was second to none. Customer service representatives like Justin (although there are few like him) help insure a company’s success because they REALLY do care about their customers. "
"My youngest daughter and dog destroyed my laptop playing catch in the basement and I needed a new one asap. Computer Upgrade King had the best price on one of the laptops I was looking at and offered fast shipping. I ordered it online and reached out to them to see how soon I could have it delivered. They responded quickly, kept me informed about the shipping progress. I had my new laptop in two days. "