"I have purchased computer components from this company in the past and never had a problem. This week I began looking for a system for someone wanting to upgrade. As I suspected, Computer Craft, had the best prices by far. Before I ordered off their website, I read some of the comments here and almost got scared away, but in the end I decided I would give them a chance. One of the main reasons (besides price) that I chose to purchase from them is because they are local to me. Hence, no shipping and handling! Still after reading everything here, I was half expecting problems. I placed my order, from their website, for a custom made system at about 10am Tuesday. This system will be primarily a lightly used office machine, so I went with the All In One MB (I know they have a bad rep, but like I said, this machine will be used lightly) and and AMD Duron 1ghz chip. I didn't have a credit card handy, so I dropped off payment at their offices a few hours later. The lady there (Elena I believe), checked out my order and collected payment. She asked me if I wanted it the next morning, or the next afternoon at 4PM. I chose to pick it up at 4pm the next day. I was a little surpised that it was going to be available that soon. I actually expected to wait 48-72 hours. So, so far everything was looking good. I arrived the next day at about 3:30pm. The same lady was at the counter and recognized me as I walked in. She turned around, stepped into the back for a second and came back out with my completed system, nicely boxed. Now the real test. I headed to the person's house who the system was for and began setting it up. Everything went without a hitch. The system booted into the WIN98 SE registration screen. Since the system didn't come with an OS, I fully expected to have to install WIN98 from scratch. I was happy to find that it was already there, all I had to do was enter my registration number. So far everything is working great, and I am pleased with my experience with Computer Craft and will use them in the future. "
"What a POS company!, I ordered a 256 meg DIMM (micron) from them, and needed it immediatly, so I had selected next day shipping, only to recieve my memory 8 business days later, in an express envelope with no bubble wrap or non-conductive bag! Obviously the module didn't work, and it when trying to return the item I had to jump through their hoops for about 2 weeks, with them finally breaking down and giving me an RMA and telling me I had to ship it on my cost, only to find a week later that they somehow never got the item (even though the package tracking said they did get it), 1 week later I called my credit card company and forced a refund...took about 3 weeks for that.... the lesson...NEVER DO BUSINESS WITH THEM!"
"I just got spammed by these characters which takes some nerve considering that they kept hedging and delaying sending my order which was my Mother's Xmas gift.
Because of the callous method in which this company treated my order, I was forced to scramble for parts on Xmas eve.
Secondly, I had to file a grievance with American Express about them as well as with WebAssured.
AT NO TIME did I ever give Computer Craft, doing business via the URL www.ccraft.com permission to further market me.
The infuriating thing? They never so much as apologized for messing up my Xmas gift and now they send this spam 18 months later...unsolicited?
When I read it, I got so infuriated about it that I felt the need to warn others.
STAY AWAY FROM THIS COMPANY. They treat customers and their orders horribly.
But I guess one can make that assessment based on the other experiences shown here.
"