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dst
1/5

2003-04-28

"I purchased 3.06 cpu this person has no intent in
being honest. Sent many e-mails and left numberous telephone calls no responce.This was purchased on e-bay mar 9 003.
Call credit card company they are trying to help.
Chris should be brought up on crimal charges for
fraud.
"

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1/5

2003-04-20

"This seller also has taken me advantage of me. I also lost $400 for a processor that I purched on ebay. We should all do something about this. We should all file a lawsuit or something. We should inform him to the authorities in New York. My email address is ****@****. If there are other who think we should file a lawsuit please email me, and we can discuss how to approach this. "

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1/5

2003-04-07

"I have never had to deal with a company (well, I think it it’s just one guy) that was more deliberate in ignoring its customers. There is no phone number to contact this company and emails are not replied to. I don’t think I will ever see the product I paid for or a refund from this guy. My advice would be to stay away. "

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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1/5

2003-03-28

"Payment Sent but never received anything. Seller never reply any e-mail and phone call. No communication at all. Will never deal with them again in my life."

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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-03-26

"I tried being patient with this seller, was willing to wait a month for my chip, then when the month went by I tried being diplomatic, sending e-mails requesting an update...got no response. I was more than willing to be patient but was simply ignored and defrauded by this company. If you want quality service, this is definitely not the place to go."

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Is trustworthy
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Is committed to quality products and services
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2003-03-21

"I paid $400 for a CPU that would be delivered in 30 days.
The guy just desapeared with the money - no emails, no phone, nothing.
He even sent a fake FedEx tracking number!!!
Alert - Alert - Alert!!!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online

1/5

2003-03-21

"March 20th 2003 Product still undelivered, Compsmatrix do not return emails. Advise strongly do not do business with this company"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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1/5

2003-03-20

"I never received my merchandise from CompsMatrix; Chris Wong has been promising to send the CPU I ordered for over a month now and has not. This is clearly a situation involving fraud. I wouldn't recommend anyone buy anything from CompsMatrix."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-03-20

"I purchased two Pentium 4 3.06 GHz retail processors from them on 2/10/03 for a total price of $800. It was a pre-sale item with a ship date of 3/14/03. The FEDEX tracking number was suppose to be provided on this day. I agreed to these terms. However, when 3/14 came around I received nothing. I sent NUMEROUS emails and left phone messages to Christopher Wong, the president. All of which were completely ignored. The company's phone number, ***-***-****, is actually a cell number. Apparently, their efforts to be a stockless retailer was not working out too well. The processors were being imported from overseas. Christopher made NO attempt to explain the situation or establish any trust. When he finally replied through email on 3/20, he accused me of harrassing his customers and cancelled my transaction, initiating a refund, which I'm waiting for. This was a purchase through his Ebay Store front. Please refer to listing #3401125851 for reference. Compsmatrix as of this day also became an unregistered user... probably due to all the negative feedback they were getting. To this day there has been no evidence that anyone has received the product. CAVEAT EMPTOR!!! BUYER BEWARE. This was the worst purchasing experience in my life. I WILL NEVER DO BUSINESS with this dishonest company, ever again."

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
N/A
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
N/A