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Verified
1/5

2004-05-06

"I have become the victim of a classic bait-and-switch seller who communicates until the money arrives (in this case, a postal money order) and then sends a much cheaper item than advertised and refuses to answer all email and phone messages once the buyer discovers that he's been had - and, from their eBay feedback record, I am at least the second person subjected to this particular scam (I was swindled through eBay auction #3470663716, and the other auction number was #3462913494 - check the feedback that customer left). The computer power supply I was sent is very different from what was advertised in detail in the auction listing - not only was the brand different, but the amount of power it's supposed to produce (as indicated by a label on the side of the unit) is much lower than what was stated in the auction, plus it doesn't even provide that amount of power when actually hooked up, AND it has a loose part rattling around inside as well and shuts off within 30 seconds of being turned on! (It's so incredibly light and the transfomers visible inside are so tiny in comparison to the supply it's replacing, that I could tell even before hooking it up that it was definitely not going to be able to perform properly, even up to the low current levels given on its label.) I immediately sent these people a very detailed email through eBay's message system, and later sent a regular email as well (addressed to EVERY address I could find on their website, comprella.com), AND phoned them repeatedly at the number given on their website and left two separate and very detailed messages (they never answer their phone). Not a single one of these messages has been returned over the past month - and yet, when I had initially bought the item and had asked them where to send the money, they'd responded right away! Also, the item was illegally sent by media mail; a postal inspector caught this and the package was opened and marked as having been inspected and found to be in violation of postal regulations, all of which substantially delayed the shipment. I have filed an interstate commerce fraud complaint with the postal service, and notified eBay as well that this seller not only rips off customers but is also completely unwilling to respond to complaints. There are also other instances in this company's eBay feedback where it's indicated that they've refused to communicate with unhappy customers. Stay away from these crooks!"

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1/5

2003-07-10

"Product ordered and paid for,(credit card) on the 7th of July, was informed that I should have product by 11th of July. Informed on the 10th of July that it had just been shipped. They are also making money on their shipping, as they charged me 13.00 for shipping, (actual cost, 6.00) I won't be buying any more product from them."

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Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
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Web site being easy to use

rx8
5/5

2003-01-26

"I bought the X-Pider Aluminum Case from them.
That's a great computer case, it comes with power supply and LED fans.
Also, I received this item less than 5 days, that really surprise me how fast they ship things out.
I will definitely go back to purchase more from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability