"Would recommend this store to anyone. Very knowledgeable and polite"
" I placed an order with Components Direct for nearly $2000 dollars. I was a little nervous after reading the reviews. The next day after the order was placed I got a call from Jeff. The 4 cdrom kits that I ordered were out of stock. Jeff substituted a more expensive kit that was in stock and didn't charge me for the difference.
I am pleased with the customer service and the speed of delivery on the order. I will continue to order products from this company. My experience with them has been nothing but positive."
"I've ordered from them several times. No problems at all and very fast delivery. With this kind of fast service, I'll continue to order from them. "
"I would never order from them again. You call and it just rings and rings and when you do get through, you are on hold for at least 20 minutes. Then they take your phone number and no one calls you back. Their site says they ship the next day but here it is a week later and when I check their site it says order still pending.
I have emailed numnerous times and no one responds.
This place sucks!!!!!!!!!!!!!"
"This was my first purchase from components direct and like several others the experience has not been good. I bought a DVD burner (sony DW-U12A)and also 321 studios xcopy, and xcopy express. The product description stated thet nero xpress was included with the drive for normal burning and data back up. The software never shipped and my emails (8) have been ignored and unanswered even though their site claims a 1 hour return for all emails :(. The money saved on this drive will hardly cover the purchase of Nero or Roxio6 nor cover the difference of the retail box product (Sony DRU510AX)at another vendor."
"I have been on the phone with them everyday for the last 3 days. Each time, I ask for my tracking number. In every case they do not have it and will call me back within the hour with the number. I have never been given a call back. This reseller is the worst I have ever dealt with. Do not purchase anything from this company unless you have a month or two to wait for your order. Horrible Company!!!!"
"I am an avid online shopper & have spent thousands of $ at various sites. My first time here, & I made the usual one item purchase to basically test the waters. I bought OEM WinXP pro, and all went well. I received my item promptly (from Ca. to Nv.) with no problems. Then, I got my bank statement. They billed me twice for the one item they shipped. I've been getting nothing but a polite run-around from them ever since. Next stop, the bank, from which card I used. These people ARE blatant THIEVES. Buy at your own risk, anything goes here."
"I placed the order on a Monday, decided to call on Thursday to see if the order had been shipped. (Their website said my order was still "pending"). They apologized for the delay and said they would get it out that day and send it 2 Day Express. I called on Friday to get the tracking number, and it still wasn't shipped. This time, they promised to send it overnight. So Monday comes and still no package, so I call them yet again. They apologized again - couldn't explain why it wasn't shipped, but provided me a Fedex tracking number and told me it would go out overnight that day. Tuesday, no package still. I called again and told me they would definitely make sure it went out that day - and so it finally did, and I received it on Wednesday. I originally ordered UPS ground shipping, which, from CA to NY would have taken about the same amount of time as it did for normal processing and shipping, but who's to say how long it would have taken had I not called them incessantly? In closing, if this sounds like your idea of a good time and enjoy babysitting your parts dealer, feel free to give them your business."
"Damn!!! I wish I would have read these reviews first!
I just received my order- a CDR/W drive. It was sold as a new, Phillips CDRW 8x4x32. What I recieved was a old, dusty drive, made in October of 2000! It's even got what looks like coffee spills on the front of it. New, my ass. And No, there's no indication that it's even remanufactured!
DO NOT BUY FROM componentsdirect!!!
These guys should be ashamed; where the hell's the management of this company?
"
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"Slow to acknowledge my online order, extremely slow to ship (ten days passed between the order being placed, and being shipped -- with NO notice inbetween).
Price was right, and packaging was adequate, but I'll never order again. Shipping should be prompt, and if the item is backordered, notice should be given -- this is simply unacceptable."
"Hi:
I was treated courteously by employees, staff, and managment, Best price on all of Pricewatch for win xp home edition, Xp home or Pro is required for Intel Hyperthreading technology, system builders and integrators, follow the specifications for each intel board and its components and contact Intel technical support for there input, Buy MSN xp pro or home for upgrade and for you future hyper threaders, have a happy computing experience
Randolph Weis"
"This company should not be recommended to anybody. I placed an order on June 30th, and on July 5th was finally billed so i figured they must of just now shipped it, then on July 9th I got a call after several emails asking where my video card was, which were never responded to, the girl on the phone said they JUST got to my order and found they don't stock them anymore. They dont stock them anymore??? They are on the website, but not sold anymore? Hmmm... OK, so I tried to change my order, but after checking, that wasn't in stock either, so I went and cancelled my order. Now I must hope to see when I'll get a refund. So if you have a lot of time you would like to waste, and would like to pay for something not even sold at a store anymore, then I still don't think I would recommend this site to you. It's that bad."
"I have placed at least 3 orders with them in the past few months and I am not happy with their service. They do not live up to what their site says. They say most orders will ship the same day if placed early enough, but it takes them a week to ship an order. They say they will answer an eamil within one hour, but they never answer the email at all. I have not had to return anything yet, so I don't know how their service is for that. I have a small computer business where I build, upgrade or service computers and when I need a part I don't want to have to put my customers off for 2 or 3 weeks. That is not good for my business."
"HORIBLE COMPANY... DO NOT BUY FROM THEM.
I ordered on June 21 and it has finally shipped July 7. Also Horible customer service, they will not respond to your questions/comments.
I would have to be an idiot to buy from these jerks again.
componentsdirect.com is a horible place to shop"