"This is one of the worst online shopping experiences that I have ever had. Comfort 1st lacks support, customer service, and communication. I had to contact them and inquire about my shipment order since I have not received confirmation of shipment status after a few days. The website stated that it was in stock.
A customer rep, Amber, stated that she will check up on it and she did not reply until 4 days later after I emailed once again. I emailed another 2 times since I have not received the order explaining that I urgently needed this. I was 9 months pregnant and needed the stroller soon. I asked that a manager contact me or else I would cancel the order. I received an email 2 weeks after I purchased the stroller, cancelling my order. The color that I wanted is now back ordered on other websites. This experience was very disappointing and obviously the company could care less about their customers. I will never shop or recommend this store to anyone.
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"Honestly, I couldn't tell you one good thing about this online seller except that they reply to emails quickly. Besides that, they are horrible. I received a gift for my baby shower, and had already received the same so I wanted to return it. They sent me a gift card to their website only, even though the bag was purchased through Amazon. If you go browsing their site, most of the things I wanted were redirected to amazon's website and were only available that way. But they would only give me a giftcard for their site only. This becomes basically worthless. I had even gone so far as to email them the dialog I had with Amazon, which stated they would get me either an Amazon gift card or credit. Great! They still sent me a gift card for their site. Finally after a few emails back and forth they told me they would send me a Visa gift card that would be good online.
After a month of not received anything I emailed them asking when I would receive it. They email back stating it was issued with an invoice number and here was the online link. If I never emailed, they never would have shared the link, or would I have gotten to use that money for other baby necessities. They are truly the worst!!!"

"Ordered a car seat ten days ago. No response from customer service after countless emails to them. No phone number listed to call and find out what is going on. Will be contacting my credit card to dispute. "

"I have contacted customer services several times. There has been no response. I purchased a gift card and have requested that it be emailed to my account. No response. It is a gift for work and I need it immediately. This should be a very embarrassing situation for a retail business but they don't seem to care. They don't respond. My coworker is going out on medical leave and I won’t see her until she returns following the baby. She was going to pay an additional $200.00 to buy the stroller. Now... I am forced to tell all my coworkers that your company did not send me the gift card I purchased. This means my coworker does not get her gift.

I order gifts regularly on the web. This is my worst and only awful experience with a company that could not even email a gift certificate.. I can only assume they don’t care about customers. I won’t be using this company again and I will be sure that everyone I know avoids this company.

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"After making our purchase and having it delivered on time, we needed to make a last-minute return and switch, including delivery to a different address. The excellent support team at Comfort1st handled all of this magnificently! We ended up getting exactly what we wanted, delivered on time, and to the correct location. Thanks!"

"Found the product I wanted through a Google shopping search. They had the item in stock, shipped it right away, and I received it when promised. I had no reason to contact them for anything so I can't rate their customer service but I did receive email confirmations and shipping notices right away along with a tracking number for my package. It was a good experience."

"I ordered a replacement bottle for my soda stream. It was better priced than any other outlet and it came very fast. Highly recommend this vendor."

"Fast shipping, what I received was exactly as described! No cash back through affiliate sites or discounts on dutch auctions was my only disappointment."

"I had a very good first experience purchasing from this website. I am always very skeptical when trying a new website, my item arrived very promptly and well packaged. Thanks!"

"Still waiting on one item, all other items arrived promptly within a week of ordering, so far my order has been correct. Items arrived via Fed Ex and signature requried. Unfortuenetly, I still don't know what the status is on the final item as I have not been given a tracking number as I did with the other items, which is confusing seeming I ordered all the products at the same time. Overall happy I found babies1st/Comfort1st website as there prices were less than big box stores. I am looking forward to my order being complete as I am due in less than a month. As long as I recieve final items in the next few days I will be extremely satisfied and will recommend this company to family and friends. Fair prices, fast shipping (for the most part) and military discounts!"

"I had a perfect experience from the shopping to the delivery in time!, I could't expect more!"

"Costume arrived on time and as indicated on the website"

"Great! I ordered online and when I clicked "submit," the webpage timed out before the order was completed, though PayPal had charged my account. I emailed Comfort1st's customer service and they got back to me within a day or two and promptly fixed the matter. I received my order with no problems. Thanks so much!"

"It is a good website and I am satisfied about the quality and the price of the product. Also shipping is not bad, faster than I thought"

"Easy to use website. Shipping was extremely quick, especially for free shipping. My item was here before I even thought to expect it."