ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
1.25/5
Return/Replacement policy:
0.00/5


1/5

2023-12-20

Slow asf

"Take my advise and save yourself time and money and buy from ANY place else. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2023-05-08

customer service sub par

"been waiting for them to fulfill my order for 3 weeks now. called them and they said it was pending info. informed that I already emailed them and they replied that they did not receive it. I offered to provide info over the phone and they said to email them again. "


5/5

2022-11-23

The most important thing is the customer service which is attended by Mike.

"combat armory has good weapons and cheap all year round. But the most important thing is the customer service which is attended by Mike. He is very fast, clear and willing to help. I gave it 5 stars, but it deserves 6 stars.
Gabriel Bucci
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-09-12

Kudos, to Mike and Combat Armory for fast return request

"Kudos, to Mike and Combat Armory! I just got the UPS return label from them and Mike says that he will ship threaded barrel with thread protector right away! Don't you just love it when you experience great customer service! Thanks Mike."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-06-03

Top Notch Customer Service

"Have ordered several parts for some of builds and quality has been great and shipping is even better. I did have one issue (cosmetic) with a barrel and Mike from CA, followed up within 24 hours and had the replacement shipped to me in no time. CS like that is hard to find. i will continue to buy and support Combat Armory. Prices can't be beat."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-03-16

Combat Armory .556 complete upper

"I ordered this upper in November 2021. First of all, their shipping is super fast, and packaged well, and is lightning quick once order is placed, and delivered.

I had a quality issue, but after speaking to Mike, he quickly helped remedy the issue, and we worked through it over the phone. this kind of customer service is virtually non existent in this business, let alone taking care of me and remedying the issue in a matter of 5-0 seconds. I would recommend Combat Armory without hesitation. This is not my first order, but the only one that had a hiccup; and the key word is “only”. Mike was a pleasure to speak with, and is 100% over the top genuine about his product, and making sure that I was 100% satisfied as well.
I will be purchasing from these guys again, and again I’m sure.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-12-08

Great customer service

"Had an issue with tracking my order. Called the business and was immediately accompanied by Mike. He was super helpful and respectful. He assured me my package would be delivered within a few days and didnt give me grief like some other businesses ive worked with. Great store! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-12-08

Custom Service Comes Though

"Mike was able to help me out d even managed to refund an item already marked shipped. Very nice people"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-11-24

Second order of great parts

"Just received my second order from Combat Armory. I am very pleased with the quality of all the parts I purchased. I have a number of years building and enjoying AR and Glock platforms. When I receive assembled parts the first thing I do is disassemble and inspect for proper assembly and quality of the individual parts. I have not found anything I could improve on for assembly and the quality is much better than expected and at great prices. Fast shipping is appreciated. My thanks and continued business to C.A."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-06-25

Good stuff

"Fast shipping, and great prices. I wish they could keep uppers in stock."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2020-02-19

Problems with customer service but Mike came thru.

"On 2-13-20 completed an order for a upper.
On 2-14 was emailed a UPS tracking number (it said label created but package not received).
On 2-19-20 tracking shows the same info. (package not received shipping label created).
Have tried to contact them 3 times and in three different ways and no response.
They have until the end of today to respond and resolve this or tomorrow I will file a dispute with my credit card company.
Update: The afternoon of 2-19 Mike emailed me and stated that the merchandise would ship in 24 to 48 hours.
On 2-20 item showed shipped with a delivery date.
Thanks Mike.
Will update again after item is received and examined.
Combat Armory is looking better!
Last update:2-25-20
Received the upper today and fit and finish exceeded my expectations for the price paid.
The only negative thing is the mloc rail sits about 5 thousands lower than the other rail but not a deal breaker.
All together a great bang for the buck!
Good seller and product.
Thanks again Combat Armory!
"

Detailed Review Benchmark + -
Product Returns/Refunds/Exchanges
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Pricing of products and services

4/5

2020-02-10

Edit: my issue was fixed by the seller

"I got a 16" upper from combat armory and got the BCG and charging handle. When I tried to fire it, the bolt wouldn't close on a round. The extractor was so large that it couldn't grab the rim of the casing and just kept slamming into the back of the round. Even slamming the forward assist didn't work. I contacted the company twice but they never responded. Ended up buying an $18 extractor and it worked fine.


EDIT: the seller refunded me and apologised for their oversight. I'm hoping this was a one-time issue and may consider buying from them in the future. Thank you for rectifying your mistake, combat armory. I appreciate the steps you took in order to make amends.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Overall customer service

5/5

2019-11-30

Excellent

"I ordered, a ss threaded barrel, ss thread protector, ss 3 pin set, and an extended slide release earlier in the week. Had all my items by friday even with the thanksgiving holiday this week. Everything is great quality and had extremely fair pricing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2019-11-30

Excellent customer service

"I had ordered from C.A. multiple times. My most recent purchase I had an issue with one item when I opened it. They went above and beyond to take care of my issue. They responded quickly to the email and corrected the problem right away. I will continue to do business with this company and I highly recommend them. The prices are great also!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-11-05

Amazing company!!

"I have ordered many things from these guys at combat armory from barrels for my G19 to full uppers in 5.56. The team at combat armory has always came thru for me with fast shipping, great prices and awesome customer service!. My recommendation cant say enough for this great Michigan company!
Thanks again to all the members of combat armory!!
Derek-
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges