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Verified
1/5

2005-01-07

"Bought product through ebay. This merchant ships to someone from our dutch auction, but not to the rest of us. No response to my repeated contact attempts. I have started Paypal remediation against them. They are now no longer registered with ebay and their website has no contact information. The only thing that shows up for contact information on NSI.com is John Lee (****@****) at 1-***-***-**** in California.

Avoid the mistake all of us have made.
"

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Variety of brands and products offered
Overall quality of ordering process
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
Being knowledgeable
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Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
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Overall web site
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Verified
1/5

2004-10-22

"No invoice Number, only Ebay Item #. I have yet to receive this product, and am receiving no feedback from my MANY emails sent to this company. I recieved 2 feedbacks a couple days after my purchase, asking for my Ebay ID, and that the shipping dept. messed up and that they were resending my package. However, now no feedback as to how it was sent, etc. And NO PACKAGE. Very upset with this company at the moment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
N/A
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
N/A
Being trustworthy
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
N/A
Speed of web site
N/A
Web site reliability
N/A

Verified
3/5

2004-08-27

"http://www.stamps.com/shipstatus/submit/?confirmation=02010521297879452695

Ordered 100 dvd boxes from them on EBAY, shipping time was horrible. 10 days.

Boxes were packed tightly , none broke and good quality. 19.99 for 100 shipped. great deal shipping time HORRIBLE.

Bottom line, if you have 10 days to wait buy from them. If you are running low, spend the extra 2 dollars and check alexatb9 on ebay.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered

Verified
5/5

2004-07-29

"Excellent service, fast shipping, good price, quick e-mail Response. DVD case arrived in good condition. Keyboard work perfectly. A++ Retailer. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability