"This place is a mess, if not an outright scam. I never received my snuggie. I called to ask for an update...their number goes directly to a full inbox message. I tried emailing them...my reply was a generic email that said it was due to major USPS delays over the holidays, which is kind of funny because they never even shipped it. They gave me a tracking number, but there was no package to track. I tried to look up my info on the site using my order number and now it says that no such order exists! I finally went through my credit card company to dispute the charge.

Stay away from this company! "

"UPDATE: Last week when I first posted this, this review showed up in the first page of a google search of reviews for this seller; now, this review doesn't seem to show up. But a couple of pages for collegiatesnuggie.com show up as the top hit; this wasn't the case last week. I don't know if someone is doing something shady to bury these reviews. Hopefully this update bumps it.

http://www.collegiatesnuggie.com/ aka SportSnuggie.com (also the place to get official NFL-licensed Snuggies)

Great product; extremely poor customer service.

I wish I had other reviews of this merchant to go on before I ordered, but I couldn't find any after a Google search. So I thought I'd start, and hopefully more of you can share your experiences to help out people thinking about using Collegiate Snuggie Direct.

OVERALL: Overall disappointed. The product is great. Who doesn't want an OFFICIAL Snuggie with your college logo on it? You may be able to find some of the more popular universities like Ohio State or Florida from more prominent and reliable retailers like Target, Walgreens, or Amazon. However, this seller has all the College Snuggies, even the rare ones you can't find from other retailers, such as Stanford University or University of Idaho, for example. But their customer service is bad. I mean, really BAD. Which is a shame, because they are the only source for the rare ones; this is why I had ordered from them more than once, despite the not-too-positive first experience. The website warns you that the Snuggies can take up to 21 days to be delivered - but again, if you really want something like the rare Appalachian State University Snuggie, this seems to be the only place to get them.

INITIAL OBSERVATIONS BEFORE ORDERING: CollegiateSnuggie.com appears to be where you can order Collegiate Snuggies directly from the manufacturer. The first thing you'll notice is that the website isn't overly professional-looking. I should have taken this as a warning. Note that there is another websites, SportSnuggie.com that sells both the NFL-licensed Snuggies, and the Collegiate Snuggies. The websites are linked: they all appear to be the same business because they all have the same physical address:

290 Spagnoli Road
Melville, NY 11747

MY EXPERIENCE BEFORE THIS CURRENT ORDER:

My past experience before this order wasn't the best experience. After about 2 weeks, I decided to check on my order. I sent their customer service an inquiry about my order through the form on their website. Customer service did respond to my initial request with a short and curt e-mail, but only regurgitated the information I already knew from the USPS website with my tracking number (the date the item was shipped).

I received part of my order about 21 days later, give or take a day or two. So part of my order did arrive within the stated delivery time. I sent several further inquiries about the rest of my order, but they did not bother to reply to my further information requests. Apparently my order was split into 3 shipments, but customer service did not clarify this to me, nor was this clear from the initial order confirmation I received via email. I received the other parts of my order within the next week or two. Again, I wrote to complain, but my customer service did not reply to my messages.

THE CURRENT ORDER: Needless to say, I was very disappointed with my first experience. But, again, I wasn't going to find all the schools I wanted with a more reliable retailer like Amazon or Target. And at least I did get all my items, even if not all of them came on time. And I just had to order again: College Snuggies are cool, especially when you can get them for friends that went to more obscure schools, like UNLV or Rutgers University. So I decided to place a Christmas order around Thanksgiving, so I could get them 21 days later.

Like with the first order, the USPS tracking number was never updated in the following weeks after placing the order, so I wasn't too worried at that point. However, 21 days had passed, and it was a week before Christmas. The order had still not been delivered. I was busy with college finals, and figured the USPS was delayed (USPS is the only way this seller will ship), so I gave it a few days. However, the package still wasn't shipped, so I sent Customer Service a complaint.

I did not hear a reply until the week after Christmas, in the form of an unpersonalized email stating that several customers had complained, they investigated and USPS apparently had an issue with the seller's shipping labels, so the items were lost in transit. In an effort to "regain confidence" the seller offered to refund or reship the items at the seller's "expense". I sent several e-mail replies stating my disappointment, demanding an immediate refund, and e-mail confirmation. None were responded to.

So I initiated the refund process through Paypal myself. Again, I received no message directly from the seller.

There are several opinions I will state:

1) In the only email reply I received about my current order, the seller did not appear to claim responsibility. Essentially, he passed the buck to the US Postal Service. I believe you'd never hear this from a reputable retailer - most I've dealt with would be extremely apologetic for the inconvenience, even if it wasn't their fault.

2) The lack of response to my complaint, is in my opinion, an indicator of the company's lack of regard for their customers. Even if the company doesn't agree with you, they should at least attempt to respond to a complaint.

3) The fact that I had to initiate my own refund through Paypal, and still received no reply from the company is a further indicator of the company's lack of regard for their customers.

CONCLUSION:

It is unfortunate that those of us who went to more obscure schools and want an official Snuggie for our school will have to deal with this company.

My advice, if you want a school Snuggie from a more popular school, check the more reputable retailers like Target or Amazon, and pay a little more. At least you'll get your Snuggie guaranteed, and way before 21 days. If you want a Snuggie for a less popular school, check eBay: from time to time, a seller will have the rarer schools at an inflated price, but again, at least you'll be able to check the seller's eBay reputation. But at the same time, if this company is in fact the manufacturer of the Official Collegiate Snuggie, I guess you are supporting their product whether you buy from them direct or from Target. Which is unfortunate.

If you still can't find your school Snuggie, well, you can take a risk with this company. But I hope you learn from my experience.

I hope other people post with their experience. I wish there was more of a record of this company on the Internet; I hope my review will start the record to protect te unwary college Snuggie buyer. Good luck!"