"I ordered a dining table, 8 chairs, a buffet and hutch. The table arrived damaged. The delivery staff and Tina at Colemans were very helpful in getting me a replacement table. It took a couple of weeks but I received a new table and it looks great.
Tina was patient and kind. Kudos and thanks to her."
"Our furniture came damaged, it was a big tear that we didn't notice till after we had signed for the delivery. I proceeded to get the furniture repaired, submitted the bill to Coleman Furniture, they did reimburse me for the repair. Thank you . "
"During shipping we received a call from Coleman Furniture saying that a couple of pieces had been damaged and they were going to order replacement pieces from the manufacturer. Tina Gabo (Coleman representative) kept in constant communication with us via email about the process. Tina was amazing! We had a white glove delivery and the delivery guys were awesome as well. This bedroom set is so beautiful! The metal work and the actual color of the furniture makes it unique. I've never seen anything like it anywhere else. We love this bedroom furniture! The entire set was in pristine condition upon arrival. It's the first time we've ever had furniture delivered without a scratch. Communication and customer service with Coleman is excellent! We highly recommend Coleman Furniture and would not hesitate to order from them again."
"Outstanding customer service!!!!"
"The deliveries themselves were great. The footboard had damages that were pointed out to me prior with an understanding they would be repaired. Second attempt, a repair person came out and could not fix it. On the third attempt, a new footboard arrived in worse condition than the first one. Coleman Furniture offered $100 to keep the damaged one. Nope. On the fourth attempt, a new one arrived and it was perfect. I am very satisfied with our beautiful solid cherrywood sleigh bed frame, the quality is great and the delivery service was awesome. I do appreciate the continued support from Coleman Furniture to ensure I was a satisfied customer."
“Hello Oretha,
Thank you for taking the time to share your experience with us! We understand that unforeseen issues can arise with furniture deliveries, and our team takes great care to ensure that any issues are given the proper attention. Although we apologize for the delay in providing you with a perfect footboard, we're pleased to hear that the issue has been resolved. We hope that you will continue to enjoy your beautiful bed frame for many years to come! ”
"Shipping and delivery was just as expected. When I contacted customer service regarding one of the cushions being flat they coordinated with the manufacturer to have a replacement sent to me at no additional charge. Love my new couch and very happy with my purchasing experience overall. "
“Hello Charrr,
Thank you for taking the time to share your experience with us! We are pleased to know that our customer service team provided you with excellent assistance regarding your flat cushion. We place a high value on customer service and strive to consistently improve and provide the best possible service to our customers. We're delighted that you experienced that firsthand. Thank you for choosing us! ”
"Customer service was good. Even when I was trying to cancel order. Decided to keep my order because of the customer service. Both on phone and online. "
"Well I was so excited to get my dining table and 6 chairs from Coleman Furniture, the delivery was fast, and the set-up was quick, only problem was the chairs were not put together correctly and 6 of them wobbled something horrible. I called customer service, and they were very quick to help me. They send me a U-Tube video to try and fix the chairs myself and it worked!!!! Thank goodness! Be sure and check your delivery for any defects because once the delivery truck is gone, you are out of luck on returns. I am so thankful my problem was solved over the phone and internet, and I was not **** with 3 wobbly chairs. It was an easy fix and the furniture is worth the money I spend. Signed One Happy Customer, Sheri in Spring Texas "
“Hello Sheri,
We're delighted to hear about your experience with our customer service team! We understand that unforeseen issues can arise with furniture deliveries, and our team takes great care to ensure that any issues are inquired about promptly. We're delighted that the issue was easily resolved, and our team directed you to a helpful YouTube video. Wishing you many years of enjoyment with your new chairs!”
"The time for the first delivery was reasonable, however, it took over a month to have the issue from my order resolved. The first shipment included an incorrect item that needed to be returned and the correct item ordered. The entire process of getting my correct item took 1 month and 6 days, which was longer than the original delivery itself. Customer service continued to provide me with the same answers, and I didn’t feel an ounce of sympathy until I spoke with Supervisors and reported to the BBB. I will never shop with Coleman ever again, and I have & will tell people to steer clear."
“Hello Sarita,
We're so sorry to hear about your frustrating experience with us! We understand that unforeseen issues can arise during furniture deliveries, and we are committed to providing excellent service throughout the entire process. We regret that this was not reflected in your experience. We are pleased to inform you that your replacement has been successfully shipped, and our team has issued compensation for the delay. We sincerely hope that, with these resolutions, you can now fully enjoy your new furniture for many years to come.”
"My experience was quick, great price, and I am so pleased with my purchase!"
"Found what I was looking for quickly and at a great price. "
"Good price, Free shipping, and free assembly. Love it!"
“Hello Gina,
Thank you for taking the time to share your feedback with us! We are delighted to know that we met your expectations with our competitive pricing and white-glove delivery service. This service is available with many of our furniture pieces, ensuring careful delivery and efficient setup in our customers' rooms of choice. Thank you for choosing us, and we hope that you will enjoy your new furniture for many years to come!”
"Henny answered my questions before purchasing this bed and she helped with the purchase. Thank you !"
"I was very pleased with the order and post order customer service. Coleman let me know the status of the order, timeframe and where the order was in the delivery process. When received for delivery, the set-up through the "white glove" service was very easy and delivered as scheduled. The delivery people were friendly and set-up quickly. I had a very small issue with the leg, but Coleman Customer Service was exceptional in getting the issue resolved, which was not due to any fault of their own. "
“Hello there,
Thank you for taking the time to share your experience with us! We're delighted to know that you had a pleasant experience with our white glove delivery service and customer service team. We understand that unforeseen issues can arise with furniture deliveries, and our team takes great care to ensure that any issues are inquired about promptly. We’re so glad to hear that our customer service team provided you with excellent assistance regarding the leg of your new furniture. We hope that you will enjoy it for many years to come!”
"So soft and comfortable! The delivery was great and super fast. It arrived two weeks before the actual delivery date. "
A rep from Coleman Furniture, colemanfurniture, has responded:
“Hello Denise,
We appreciate for taking the time to share your experience with us! We understand that unforeseen issues can arise with furniture deliveries, and our team takes great care to ensure that any issues are inquired about promptly. We're pleased to hear that our customer service team kept you informed about the replacement parts needed and that your new furniture arrived in excellent condition. We hope you'll enjoy your new bedroom set for years to come! Thank you for choosing us.”