"After months of trying to get anywhere with Matteo and the team on helping fix a faulty grinder within their 2 year guarantee, they simply gave up and stopped communicating with me.

On request to see the fault in more detail, I provided video evidence on numerous occasions but continued to get told that I was running the grinder incorrectly which was not the case. Once again on request from Matteo/Coffee Italia, I then paid £50 to have the grinder sent to Italy to be fixed, but it came back in even worse condition. From that point, Matteo simply gave up and stopped communicating with me. So they still have that £50 and have decided to not fulfil their guarantee, so I still have the broken £350 grinder from Coffee Italia grinder sat at home and cannot get back in touch with them in any way.

I have now reported them to the Consumer Protection Association and Retail Ombudsman. "

"Vergüenza caffeitalia.es.
Venden primeras marcas con un servicio postventa lamentable.
La atención telefónica, no existe.
Llamas al número que aparece en la web y si tienes suerte que contesten te dicen que todas las gestiones son por mail.
El 21/12/2020 compré una pavoni professional.
El 10/05/2021 informé que tenía un problema que con el grupo de infusión.
Me contestan que hagan pruebas, qué envíe fotos, videos, etc...
Después de 12 emails y de desmontar la cafetera 20 veces en mi casa, me pasa el tlf del servicio técnico de 3 empresas.
Llamo a las 3 ninguna de ellas sabe nada sobre garantías de pavoni.
En esto que la cafetera después de desmontarla parece que vuelve a funcionar ,pero al cabo poco tiempo vuelve a dar el mismo problema.
El 26/07 informo que la maquina vuelve a fallar y me dicen que se encargan ellos, que descargue una etiqueta de recogida para enviarla.
La etiqueta me cuesta 52€ (nunca había pagado por una garantía)
Después de 9 mails la cafetera la recogen el día 21/09/21.
La cafetera la envían a Italia.
El día 08/10/2021 pregunto por la cafetera y me dicen que tardan 12 días laborables.
Después de 15 mails la cafetera me llega el día 18/11/2021.
La pruebo y tiene un problema de perdida vapor por una pieza.
Volvemos a empezar, videos, fotos y 22 mails.
Me propone que haga bricolaje, que le ponga teflón a la pieza, que llame a un taller para que me expliquen cómo, etc...
Finalmente el día 16/02/2022 me dicen que pasaran a buscar la máquina.
El día 21/02/2022 se la llevan y el día 8/03/2022 me envía una fotos que la cafetera ha llegado con el cable cortado y un mango roto, que no lo cubre la garantía. (INCREIBLE)
Es imposible porque si no se enchufa la cafetera, no funciona y ellos tienen videos y fotos de la cafetera enchufada perdiendo vapor.
Después de 12 mails me dice que no me preocupe que lo solucionaran el día 09/03/2022.
Pregunto por el estado de la reparación, me dicen que no saben nada.
Después 8 mails el día 05/04/2022 me dicen que tengo que pagar el cable si no, no lo reparan.
HE PEDIDO QUE ME LA DEVUELVAN SIN ARREGLAR.
NO PIENSO PAGAR NADA A ESTOS IMPRESENTABLES.
LLEVO ESCRITOS 100 MAILS CON CAFFEITALIA.
LLEVO DESDE 09/05/2021 HABLANDO CON EL SERVICIO POSTVENTA.
NO PIERDO NI UN MINUTO MÁS.
ESPERO QUE NO LE TOMEN EL PELO A NADIE MÁS.
"

"Non scrivo Italiano molto bene ma vorrei dire mille grazie per la bellisima macchina del caffè, arrivata stamattina.

(Sorry for my bad Italian!) The La Pavoni Europiccola is a work of art. Delivery was both swift and tracked.

Squisita !"

"I had the V3 of the Silvia for many years and when it finally failed I had no hesitation in getting the latest model as a replacement.
The boiler on the new model seems a little more powerful, and the portafilter and tamper supplied are an improvement, but the basic functionality is as good as ever. I'm no barista but I love the coffee I can make with this machine, from espresso to flat whites. The automatic 'turn off after 30 mins" (of inactivity) is a plus for me as I did accidentally leave the old machine on all day on a couple of occasions.

As with the previous machine, I ordered from Caffe Italia, mainly because it worked before and was substantially cheaper than UK sources. It's a week for delivery and the packaging was fine - it actually arrived a day earlier than originally stated."

"I’m really pleased with my new coffee machine!
It was easy to buy from Caffe Italia and the service and shipping were excellent."

"Needing to replace my existing coffee machine I decided on this machine from Caffe Italia.
Excellent service and was kept well informed throughout purchase process.
I am totally satisfied with the machine. It is of high quality and most importantly, it makes GREAT coffee.
I would recommend this product and Caffe Italia."

"If one wants to buy quality coffee machines, this is the place. They stock renowned brands and their customer services is by far the best and a very proactive team. The delivery was made within a few days as promised and very well packaged. Will definitely recommend Caffè Italia to anyone looking to buy at the best prices available."

"Fantastic service. Item received very quickly. Good communication and warranty works very well if you have any future issues."

"My experience started with a question around what coffee machine best suited my needs, I was able to speak to someone at your firm and they provided me with clear guidance on the type of machine, the recommended brand and a grinder that would also suit as part of an overall package.



A number of things blew me a way, the speed with which the machine was dispatched, the ongoing communication regarding its delivery and the quality of packaging to ensure the machine arrived safely at our home.



The fact that the machine makes better espressos than any coffee shop I have been to anywhere in the world, well that is a huge bonus. The machine demonstrates that Italians know how to make beautiful machines that function as designed.



I cannot recommend these guys strongly enough!"

"Best shopping experience ever: prices are hyper competitive, buying process is intuitive, pre- and after-sales support are magnificent, and good arrived super fast.

This is your one-stop-shop for any coffee related need!"

"Amazing customer service, fast order dispatch, accurate communication! Coffee machine arrived with a defective bean hopper (probably factory defect, as box was in great shape), seller arranged an urgent replacement at no extra charge! Happy to deal with professionals like CoffeeItalia. I will happily buy from them in the future."

"Excellent advise and support
"

"Excellent attention from Antonio and Marco either via e-mail or by phone, they always answered all my doubts for the purchase of RANCILIO SILVA V6, it arrived without problems at my door in Santiago de Chile via DHL, very fast, very responsible, I recommend them 100%, we remain in contact for further purchases, a big hug from Chile. Greetings"

"I have ordered coffee grinder and coffee beans. Both are good in quality and the grinder grinds superfast, makes thin powder. liked it!"

"Very happy with the email service provided by answering my question regarding what's included. Delivery was well packaged and undamaged. Oh course the equipment is top notch and a pleasure to have in my kitchen. Upgraded from an automatic Jura to the Electra lever S1 and couldn't be happier with the product.
Great product great service by cafe Italian.
"