"We had a wonderful experience from start to finish with our master closet project. Erin was so helpful and thorough. She listened to all of our specific requests and captured our design perfectly! The installers were prompt, clean and organized. We love our new closet!"
"Very happy with the consultant, installer and my desk. Would recommend gladly"
"Sue and her team were awesome!"
"Installer did an excellent job! He installed alone. Very efficient and clean. Didn’t have to do any clean up afterwards. Second install by him at my office. Awesome job"
"I was very impatient with CF and the professionalism.
However, I’m so incredibly overwhelmed.
It’s been 2 wks and I just want to cry when I go in there and the laundry room. The racks were incredibly hard to adjust. So they came and and cut a bit off each one. I just wish I had some guidance to get me started. I look at the pics and I’m no where near that. I know it takes time and now im constantly moving stuff and shelves. I have a list of what I need, but some days I just cry. I’m easily overwhelmed and frustrated.
I do not regret, but I should be having fun and i am not. I would even hire someone to get me started. Cathy was wonderful and very kind. I’ll get there one day. If you have any suggestions, PLEASE let me know. My bedroom and bathroom are a hot mess.
Thank you so much
Kim "
"The team was great to work with! Tasha was very accommodating and patient while we were figuring out what we wanted, and Jason did an awesome job installing our closet system. Would recommend closet factory to all our friends! We have already enjoyed using the space and it helps to keep us organized! "
“Thank you for your review! Tasha and Jason are awesome teammates and we are thrilled they did a great job for you. Glad your new space is helping you stay organized!”
"I love my new closet! Christine came out to my home and made up a perfect layout to fit my needs. The installers were professional and cleaned up everything very well. It only took 2 days to install. "
“Thank you for your review! We are thrilled Christine designed the perfect space for you! Thank you for the great feedback on our installation process!”
"Fantastic . On time Workmanship fantastic , "
"Have used CF many times in tidewater. Only concern was the ability to match bath cabinet finish. Done expertly. Workmanship was excellent. Have recommended before and will do it again. Thank you."
“We are so glad we were able to match your bathroom cabinet finish! Thank you for the great review!”
"I could not be happier with my new closet. Tracy was so very helpful in designing the perfect system and the installer, Jason, was friendly and courteous. "
“Kimberly, we are so happy to hear you love your new closet. Tracy and Jason are awesome and we are glad you agree! ”
"A wonderful experience from start to finish! So worth it! Wish we had done it sooner!"
“Thank you for the 5 star rating and positive review! Your satisfaction is our biggest priority!”
"Georgia was great to work with. She provided us with multiple ideas for our master bedroom closet design. She adjusted the designs based on our changes. She was a great communicator. She kept us up to date on design changes and installation date. We look forward to working with Georgia again.
Hieu was a great installer. His workmanship was great. He was professional. We look forward to another closet installation with Hieu.
Overall, Closet Factory is great. They kept us up to date during the whole process. Our closet system was high quality. I
Our closet system was installed properly and professionally. I highly recommend this company. "
“Thank you for your wonderful feedback! Georgia and Hieu are valued members of our team and we are thrilled they did such a great job for you. We appreciate the recommendation to others!”
"We had a challenging project and were not sure what to expect. My husband needed an organized room for all his fishing gear and fly tying materials. Our consultant, Sue, came out and listened to what he needed and developed a plan. The end result was wonderful! "
"From the sales woman, Erin, to the fit and finish, I couldn’t be any happier with Closet Factory. In fact, I’m trying to find other projects for them. A fantastic experience!!"
"The first time I used Georgia from the Closet Factory was 12 years ago(maybe longer)and then 2 more homes .The and product was consistent . I just moved into my dream home and Georgia designed my master closet. Upon moving I had Georgia design my garage cabinet system. The quality exceeds many kitchen designs . Everyone that has seen it are amazed by the product and its quality . I’m sure I’ll have her do a few more projects in the near future. "
A rep from Closet Factory - Richmond, meganunderwoodclosetfactory, has responded:
“Hi Kim, Great speaking with you earlier. In further conversation it sounds like there was a typo in the initial portion of your review and that you were very pleased with the professionalism of your designer and installer. I know moving and getting your items organized can feel very overwhelming but it does sound like you have made some progress and are feeling much better! We are happy to hear that the system is working for you and that you loved your designer and installer. Thank you for reaching out!”