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Product & services pricing
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Customer service:
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Return/Replacement policy:
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Verified
1/5

2004-08-02

"I mailed in my film in them in February and they charged my credit card in March... However, now in July I have not received my prints yet. Earlier they sent out an e-mail that they were backed up with their orders, but now, they don't respond to e-mail customer services requests anymore or answer their phones anymore."

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Overall quality of the company
Pricing of products and services
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Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
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Ease of checking order status
Ease of ordering online
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
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Being updated on the exact date the delivery was sent
Overall technical support
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use