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10.00/10
Chance of future purchase:
10.00/10
Shipping & packaging:
10.00/10
Customer service:
10.00/10
Return/Replacement policy:
10.00/10


5/5
2018-04-14

KEF R900

"Customer Service was great, Chris took the time to answer many questions prior to finalizing purchase.

Speakers arrived in perfect condition and these speakers are awesome. The look great and sound even better.

Thanks for the great experience,
Mark,
"

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5/5
2018-01-21

OLED65E7P

"This review is long overdue. What can we say, we are still amazed over this TV. Bought a OLED65E7P from Cleveland Plasma. No issues, they where actually local so they delivered and set it up for us. Great company to do business with."

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5/5
2018-01-21

5 Years Warranty

"The folks over at Cleveland Plasma could not help me get the right TV since I had a Best Buy gift card but they did give me the advise to buy a Sony XBR-55X900E, thank goodness, as I almost got stuck with an edge lit TV. I decided to come back around and buy a warranty from them for a much better price then Best Buy."


5/5
2018-01-20

The Best Destination for Televisions - Cleveland!

"Forget Lebron. The biggest star in C-town is Cleveland AV.

I recently picked up an Xbox One X, Microsoft's new 4K HDR offering in the gaming console world. What is the point of owning a 4K gaming system, however, without a 4K television? Enter Chris at Cleveland AV.

After a few e-mail exchanges (which consisted of me asking a lot of questions and Chris patiently answering all of them), I placed an order with Chris on January 11 (2018) for a 75" Sony XBR-Z9D. By the next morning, I had a tracking number and was well on my way to taking delivery of Sony's current flagship LED LCD.

When Chris sent the tracking information, the name of the local delivery company inspired concern; none of my prior, unrelated experiences with the service had been positive. Consistent with the high level of personalized service Chris provides, he rendered the delivery company's poor past performance irrelevant. He sprung into action, ensuring that the television was delivered to me on time and in perfect condition. My Z9D arrived on 1/18 without so much as a scuff on the box. Considering Chris is an online merchant, it's impressive how hands-on he is. Among his many repeat customers, responsiveness and first-class service are the hallmarks that define doing business with Chris and Cleveland AV.

This is the second high-end television I have purchased from Cleveland AV (the first was a 65" Sony HX929). They are my go-to source for big ticket home theater electronics at a great price. I unreservedly offer you my word - if you are in the market for a new television and/or peripherals, and you give your business to Chris at Cleveland AV, you will not be disappointed.

Thank you, Chris, for another amazing product at a great price, with the kind of devoted service that we consumers expect when we're spending a healthy chunk of our hard-earned money. You have once again far exceeded expectations.



"

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5/5
2018-01-09

Easy as can be, great service

"Count me in the Abes of Maine scam crowd, trust when I say, stay away from those people. Had to put a declined charge on my credit card as they wanted to charge restocking for something they never shipped. The next day I found out about Chris while doing a little research on the projector I wanted on the AVS Forum. Sent Chris an email around 9 PM and he responded immediately with a quote. He gave me his cell phone number and told me to call him the next morning. He explained he would have me a tracking number later that day and that my projector (Sony VPL-HW45ES) would ship from the West Coast so it may take a week or so. No problem. He walked me through the whole process. A week later my projector arrived via UPS well packaged and works great. Registered it with Sony for warranty with no problems. I wish I knew about Cleveland Plasma sooner, he will get all of my AV business going forward."

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5/5
2017-11-24

Great Service...Great Experience!!

"I have been looking for a TV for about 2 months now and i came across Cleveland AV. I e-mailed them and within 2 minutes i received an e-mail back with an offer. The Price i was quoted was amazing and the TV order was completed on Tuesday Morning. The TV was shipped on FedEx later that day and I was able to track my TV within hours. The TV arrived Today(Friday) even with Thanksgiving yesterday!! The TV was double boxed and padded more than i had thought it would be and arrived in PERFECT condition! It was set up and working within minutes!! If you are looking for a QUALITY TV avoid the Big Box stores and order from this company. Customer service was awesome(WAAAAAAY Better than anything i ever dealt with from Best Buy) and the entire process was easier than i could have ever imagined!! I recommended this company to my friend and he had the EXACT SAME EXPERIENCE!! "

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5/5
2017-11-12

LG 65B7A purchase - Great price, great service, fast shipping

"I had been following the Oled TV prices all year and had talked to several online retailers. Many of the online retailers are bait and switch operations, and have no problem lying to you about the TV you are inquiring about (panel made in China vs. Mexico, 8bit vs 10bit, etc.). This was not the case with Cleveland AV. I spoke to both Chris and Rich, who were extremely helpful and honest. I had a good feeling after talking to them and ended up purchasing the LG Oled from them at a great price. They are extremely easy to get in touch with, available 6am - 11pm all days of the week. They even gave me their cell phone number and kept in touch daily through email after the purchase. I ordered the TV Tuesday afternoon and it was delivered 3 days later on Friday afternoon. It arrived via FedEx and was double boxed. It was in perfect shape and looks and works great. I would highly recommend ClevelandAV to anyone and plan to use them for all of my future electronic purchases. "


5/5
2017-10-08

Good experience all around

"Quick delivery with no issues and greatly reduced price.Would use again."


TOP REVIEWER!
5/5
2017-03-03

Unbeatable price and fine servce

"I looked at many possible vendors for my 65" OLED TV, including some on eBay with similar prices. But in the end I decided to go with a "real" business with lots of positive reviews, here and also on online forums. My set arrived in perfect condition four days after I placed my order. It was double-boxed with a few dings in the outer box, but the inner box was untouched. If I could change any thing, I would have preferred a different shipper. It was Fedex Ground, and they left the huge box precariously perched on my small front landing.
"

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5/5
2017-01-25

LG OLED 65B6P

"Awesome service!! Great price. Chris a pleasure to deal with. Honest and informative. Compare his service against other online retailers....no comparison."

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5/5
2017-01-09

Superior Service

"Delivery was extremely quick, especially considering that the product was purchased right before Christmas. Also, the price was $300. better than Amazon or any other competitor."

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5/5
2016-10-12

Excellent price, amazing delivery.

"I stumbled upon Cleveland Plasma after doing extensive research on a new OLED panel. I was just about to check out via major retailer when I figured I'd at least give these guys a call. I spoke with one of their associates and he gave me some solid quotes right off the bat, but mentioned that he would have Chris, the owner, give me a call. I received a call shortly thereafter and their pricing structure was extremely competitive. That and I've heard nothing but good things, so I decided to pull the trigger and buy from them. Their price was significantly lower than anyone else out there. I was told that delivery would take 5 to 7 days, but I actually got a call later in the afternoon confirming that my TV was already ready for delivery! Turns out they had a distributor in Texas. The delivery guy was on time and helped me unbox the TV. They will require that you inspect the TV for any issues, but mine came in flawless. This was an excellent experience and highly recommended. I am going to refer my friends to Cleveland Plasma going forward. Thank you Chris and team! You certainly lived up to your reputation! "

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5/5
2016-02-24

Super to Deal with

"Cleveland Plasma was one of the best experiences that I have had with an online purchase in a long time. I tried to purchase my 65" OLED from another online company and I was skeptical to try another one since the first was so horrible. Chris was very honest and helpful. When I went to try and order it he said they were out of stock and waiting for a new shipment and I thought, here we go again! I was very surprised when he called me to say that he had received them in and he would ship immediately if I still wanted it. The order was received in excellent shape and we love the TV. I would highly recommend ordering from this Company. "

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5/5
2015-12-19

"I purchased an LG 65" OLED TV (65EF9500) online from them because they had a very competitive price and excellent reviews. I wish I could say the transaction was problem free but it wasn't. My TV arrived on schedule but wouldn't power up. The LG power indicator was lit but nothing on the screen. Turned out that the TV was damaged in shipping and the display had a small crack in the lower left corner, just under the yellow power rating sticker which kept us from finding it right away.
I called CP and they had another brand new TV on its way within a couple of days. It was delivered this morning and they picked up the defective unit at the time. The new unit is working perfectly.

It's easy to givea 5-star review when everything goes smoothly, but a vendor's true nature shows thru in how they deal with the problems that invariably come up. Chris from CP was on top of things, from the initial ordering to issuing the tracking# and then in replacing the damaged unit. I never had that anxious feeling that my order was in jeopardy. I'd order again from the in a heartbeat.
"

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5/5
2015-09-17

"Absolute 5 star experience. Worked with Chris on our LG 55 OLED 4K TV. Super experience and saved a LOT of money by buying here. Item came Fed Ex rapidly and very well packed (TV box within a padded outer box. Set up proved easy.

Chris was very patient and helpful as we had some issues with my credit card company. But we got them worked out with his help.

And what a great TV. Definitely the best picture quality out there. And the 3D is unbelievable. Much better than what you get in the theater.
"

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