"I placed an order on 15 April, money taken from my account on 16 April, item has still not arrived (8 May). I have sent several emails and rung several times but no response."
""CLASSIC MOVIE STORE
WARNING WARNING WARNING WARNING LOOKS GOOD BUT IS IT?
On Friday 12th October 2018 I ordered 8 DVD Box sets costing £229.27. As I didn't receive an email to confirm dispatch, I sent a request for information. The reply said that they were being dispatched on Wednesday 17th October 2018. First, they failed to follow the information on their website regarding posting "same day or next day", in that you actually posted 6 days after date of order. On Tuesday 23rd October 2018 I sent a 2nd email to say my order had not been received and later that same day, received a reply saying "sorry and replacements will be sent out". I found this most strange as I would have wanted to asertain what had happened to the original dispatch! All this belies the information given on the website. Needless to say, neither the original order or replacement order have to date been received. The 21 digit tracking number does not help at all as it only works upon receipt/delivery. I have looked at Trustpilot reviews for this company and was concerned at the number of similar stories to mine. I wonder if they do in fact hold all the stock they maintain? This apart, I have wasted 8 days waiting in for not only the original order but the replacement. I also wonder how many complaints have "gone under the radar" as could not be bothered to leave formal reviews. I would have been happy to pay extra for a decent tracking method but there is no option for this. On Thursday 25th October 2018, I sent yet another email strongly outlining my concerns but they did not see fit to reply. Needless to say, I will NOT be using them again!"
"ClassicMovieStore has a very good collection of movies. It's very easy to use. Really loved their website... "
"This service is great for the classic movie-lovers like me. Got more than 10 DVDs from here just because the price is good and I love collecting the videos. I'm so amazed with this ClassicMovieStore, would buy many more movies here despite that I saw them many times already! "
"Love them! Totally recommended. "
"it's just amazing. I advise everyone to check my words!"
"Quick and easy to use. Box set arrived within a few days. Would deffinately recommend this site to others. "
"brilliant service thankyou"
"They were delivered within 3 days and the way they are packed makes it easy to pick which ever D V D you require first class service Garry P"
"Great Service, Very Satisfied, Will Definately Shop Here Again."
"Arrived safely and received on the Monday following a Saturday order
Excellent service !"
"Smooth transaction, fast delivery"
"Very good price and quick delivery"
"Excellent service and brilliant DVD box set. Thank you so much."
"Quick delivery, good quality product, no problems."