"I was very pleased with my experience at ciocca when buying my new outback, the sales rep worked very hard with hits manager and sales to meet my expectations for buying a new car, they even stayed 2 hours after closing to help finish the deal."
"Why does google say your parts department is open until 7pm and then your parts guy gives me a bad attitude when I came in @ 5:57pm to get a part that you guys took two weeks to get for me and never communicated anything to me about why it was taking so long…? I was told on the phone, “I’m not sure what happened with that one” I had to reach out almost 2 weeks after ordering because nobody was communicating about it. Bad customer service your parts guy was acting like he was doing me a favor and then tried to tell me acting all puffed up that the parts department closes at 6, well get your stuff together and get your time of operation set accurately on google so hard working people aren’t driving 45min to get over priced parts that aren’t even available in a timely manner. A lot of things can be done better at this dealership."
"No issues with on line order and picking up parts "
"Fast shipping, excellent description, quick response to questions about items. "
"very easy to work with parts services"
"Tried to place a parts order online as a gift and found that the order was cancelled with no notice. When I followed up with Brittany by email, she said the order was considered fraudulent because the billing and shipping addresses were different. Why ask for both addresses online, if it's going to be deemed fraudulent for having two addresses? In the end, I reordered online, Brittany did an override, and the order shipped out immediately. Just be careful to check the order status, if ordering from one address and having the parts delivered to a different address. Brittany did a wonderful job of resolving the issue."
"Order parts online and received it immediately."
"Great service with online order and pick up!"
"Staff was helpful when I called"
"After couple days I placed the order they cancel my order and refund the money."
"They cancelled my order because the delivery and billing addresses did not match. We do not have mail delivery and use a PO box. They could have called and asked."
"I ordered a jack kit on 10/07/23 and received the kit on 10/12/23. The price was better than at other dealerships, and the kit was shipped quickly. I was kept informed of the status of my order through the entire process."
"I got the car that i've always wanted a subaru outback limited. The bonus part it's the one with the 2.4 l Turbo while I think it's gonna power. And Ron took care of us it was first time I had fun buying a new car
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"Ordered online a few times now for both shipping and store pickup for large items, this is the only dealer who offer parts under msrp locally, I always get my order fulfilled correctly, shipped fast, shipping is fair, and everytime I dealt with them in person it's been a good experience. No complaints, will be back again."
"Ordered accessories for my new 2024 Crosstrek and received items promptly!! Great service!!!!
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