"I somehow got enrolled in their $15/mo membership program. They claimed I knowingly signed up but I do NOT enroll for programs, so it was so super fine print. Do NOT accept a rebate, membership, or rewards program!!! They only refunded part of the charges, basically what I would be able to contest with my payment method. I am so disappointed in this “Christian” company. Guess I’m going back to Amazon and Barnes and Nobel.
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"They automatically enroll you in a membership program and charge your $15/mo without your knowledge. Very shady for a company claiming to be "Christian"... beware!!"
"Without my approval I was charged $16.95 for August and September, 2023 for membership. I will NEVER order from them again."
"We ordered a school curriculum and we received the wrong book. They apologized and resent the order and then resent the same wrong book again. Now we are two weeks late on the curriculum we need. They said they would send the order with two day shipping and now we get an email that they had their inventory wrong and they cannot fill the order at this time. We called to complain and their was no effort to correct the problem. They simply did not care and when we explained what happened and said we were going to leave a negative review they simply said "ok" with no apology or effort to rectify the problem. Very poor customer service. Very disorganized. This is the second time we've had problems with them listing inventory they don't actually have. We will not support this business again. They have lost us as a customer!"
"i think they used to be better... these past few years, i am receiving more and more books that are folded, damaged or crushed because of careless packaging, forcing books to fit into their smaller boxes. It's disappointing because often they have better pricing than the big A. i have contacted them in the past and they promptly replaced... however, tonight i got their smaller box again with about 8 various sized books all mashed in, 3 had damage (not shipping related) ... i don't want to call on this and have it replaced... it's embarrassing for both of us, I just want them to get it right. Not sure I'll order from them anymore... bummed. "
"I am co.pletely baffled by so many 2 or 3 star ratings, unless it is from non believers.
The few times we needed customer service they were great!
We have been purchasing from them for many years and will continue on!"
" I have use them for years. They are always prompt with good customer service."
"Not sure how this company got my email, but it certainly wasn't honestly. Spam ****!"
"I paid $8.99 shipping...the order took 2 1/2 weeks to arrive...the lullaby lamb doesn't sing (it's broken, still in package). I purchased this for a local pregnancy center as it's one of their requested items b/c jingle is "Jesus loves me." Don't bother with this bunch. They immediately started spamming me with emails too. Not worth it! Wish I had checked out these reviews before I ordered!"
"Placed an order 20 days ago, still haven’t received. I’ve gotten 4 completely different excuses as to why, and none of them are relevant to me not receiving my purchase. "
"If you order a book from Christian Book, you had better pray that it gets to you on time! I ordered a book my child needed for school on August 23. On August 26 I received an email that the book had been shipped and was given a tracking number. As of today, August 29 the US Postal Service has no record of the shipment. After emailing Christian Book I was first informed that the book would arrive on September 6! After I complained, I received another email indicating that it would arrive on September 4! Totally unacceptable that it should take 12 days to get a book from Massachusetts to Ohio! Avoid this reseller!"
"Even though I have had trouble with my item being damaged, the staff could not have been kinder, more understanding or more professional. In this day and age, when people seem to have quit caring about other people, they have made my day both times that I called them. Thank you Laura and Chris for an excellent experience."
"I order multiple items and paid for the expedite delivery. I was supposed to get the items deliver on 6/15 and when I call the company they decided to jump my order and told me that I will get my order 4 days later than expected. I told the lady that I paid expedite and she said that they couldn't do nothing that if I want I can decline the delivery or she can send me a shipping label.
At that moment I understood that I made the worst decision of ordering with this company. If I can recommend you something is do not purchase from this company. Your business is not important to them and their management don't care about you business. I even sent them an email to contact me to my personal email and I am still waiting for a respond. That tells you how important is for them."
"I highly recommend Christian book distributors for all Christian products. I order from them all the time and have never had a problem having items sent to me that was in stock or on back order, if you have a concern with an item they replace it happily. They are professional, friendly, customer oriented true Christians and as a company they truly represent what Christ stands for. "
"DO NOT ORDER FROM CHRISTIANBOOK.COM. THEY ARE ANYTHING BUT CHRIST LIKE. FALSE INFO WAS PROVIDED REGARDING THIS PRODUCT. I CONTACTED CUSTOMER SERVICE & THEY DID NOT CARE, WERE RUDE & BASCIALLY TOLD ME TO KISS THEIR BUTTS. I HAD EVEN PAID FOR 2 DAY SHIPPING TO GET THE CD IN THE FiRST PLACE. THEY SAID I WOULD HAVE TO PAY TO RETURN THE TRACK. THAT WOULD COST MORE THAN THE CD ITSELF. I see this situation as Satan trying to stop a Christ sent message to the world. AGAIN christianbook.com is EVIL EVIL EVIL!!!!!!"