"I took advantage of a fantastic deal at the start of December 2023. Instead of getting what I ordered a different size and manufacture of ammo was sent instead. It took 1.5 weeks to get a customer service rep who had a very matter-of-fact and uncaring attitude. I was RMA's a label and sent the wrong ammo back. No word from customer service except it was received. I contacted customer service to see if the correct ammo was being shipped? I was informed it was out of stock and I was issued a refund to my card. After 9 days no refund on my card. Called Customer Service and was informed the credit was just made. We will see! This is the 3rd order this year that has been incorrect then, the original product is out of stock. I think this is just a big bate and switch to get your money for a bit. There are better more reliable and friendly online vendors."
"I have been buying from Cheaper Than Dirt for several years now and I have never had a problem, delay, or the wrong materiel. In fact, I just placed an order on the 10th of Oct and received it today (12 Oct) . You can't beat the price or the customer service.
Thank you ! Definitely a return customer."
"Excellent service fast shipping excellent products great quality cheap prices good customer service"
"I like this site I just was only there last night and today ordering some products they have just about reasonable on some of their prices and I'll give you the thumbs up"
"Do not buy things from here. Poor customer support and the require your Drivers License and your Date Of Birth to process a credit card. This is NOT required and a severe security issue. Buy anywhere else, the slight savings is NOT worth the risk."
"I bought two items from them and they were shipped in less than a day and came before the due date. No one else had these products in stock. I think that justified a bit higher cost.
When I received the products I realized they were not compatible. This was my fault. I didn't know Daniel Defense lowers had a different grip.
I called them and they answered the phone quickly. They sent me a return label and refunded my money.
I myself would buy from them again. Thanks"
"This is Cheaper Than Dirt wrapped up in a real life deal. This happened and I am through with them. If you read this, purchase from them and then go through this, you will deserve it.
Online I am looking for 30 round AR clips.
I order 3 magazine clips from Cheaper Than Dirt and pay them.
Efficiently CTD sends the clips. Sealed in plastic, I have to open the packages to find out that they all weren't working, not as described, and definitely not worth the money or effort. They were 30 round AR clips claiming "Made in America ". The claim was that they would hold 30 rounds. I managed 12 rds in one of the clips and the other 2 wouldn't hold 10 or less. Let me tell you, 10 was a pain to load. I could hear the spring twisting and was fearing they wouldn't even push the rounds up to loud in the chamber. Cheaper Than Dirt sent me Asian crap.
I contact Cheaper Than Dirt and request a refund.
I return the clips that cost $51.56. Cheaper Than Dirt sends me a label so I can return the faulty products.
I receice a refund of $35.26.
So in conclusion, I pay $16.30 to waste time and money to see that CTD is still selling this garbage.
Naturally I'm not happy about throwing over $16 out the window wasting my time.
So in classic form, Im telling everyone I speak with, leaving reviews at every forum socially and locally, leaving a Yelp review, Google, and the BBB. Yes I'm filing a complaint with the Better Business Bureau.
When I'm finished, the people I come in contact with will know this company by a new name...
CHEAPER THAN S**T AND SNAKIER THAN DIRT. This is a company that treats their customers with these policies and is bound to fail in a world where people just want what was described and expect a fair deal. In my opinion, I didn't receive either.
There are too many competitors that are honorable, sell excellent products, and have superior pricing.
Good luck."
"poor customer service they do not car to have your business scam bate and switch"
"I have purchased all my magazines from Cheaper than dirt, from handguns to AR'S, I have always got my orders shipped out to me quickly and accurate. I trust this company, they are one of the best companies I'VE been ordering from. Will definitely continue to do so. "
"I bought shells online from them and they never delivered or gave me my money back. rip off "
"I ordered 200 rds of S&B 300 blackout subsonic, and for some reason my account shows they changed my order and slhipped shipped 60 rds. of 223 and charged my card the same as the price they advertised for 200 rds. of the 300 blackout. WTF "
"I would not CTD (Cheaper than dirt and they are dirt bags) Smell my **** when I farted. I wanted and payed for 2 day shipping and now it will be a week before I get my part? What low life and no wonder the Attorney General sued and won in court against them. Now they have a second suit brought on by me for their shipping. Costumer service? There isn't any at all so the reason they can kiss my ****.
JR"
"Charged me for an item that I never received. STAY AWAY!!!!!"
"I got price gouged by them. Spent over 1000.00 more for a gun with them then I could have bought thru over 15 other online gun sales companies.
They cannot be reached by phone. There chat system told me too bad.
DO NOT BUY FROM THEM !!"
"These thieves charge $399.89 for a 200 round range pack of M855 green tips that I recently purchased at a local sporting goods store for $85. This is a 500% markup! Stay away from these dirtbags!"