"This is a review of the Chase VISA Card Benefit Services, which is supposed to help the consumers but what it does is really help themselves. How?
I bought a new Dell laptop in 2019. It ended up with a hinge problem resulting in broken LCD assembly + an inflated battery resulting in broken covers. I filed an online claim with Card Benefit Services (CBS). They quickly denied it stating I did not provide a US warranty (!). They NEVER read the warranty. I proved I had the US warranty. Now they paid up the initial claim, being proven liar and non-credible. However, the second claim about broken covers, they have never paid, in spite of escalating the complaint to James Dimon and Gordon Smith of Chase Executive Management and VISA CEO Alfred Kelley.
Chase, unfortunately, approves of this tactic and despite repeatedly complaining to them, they have refused to do anything.
CBS is the biggest fraud on unsuspecting customers. It gives you a false sense of security when there is none to be had. CBS will approve all small claims while denying the large claims, and since there are more small claims than large claims, they can show a great experience rate and claim pay-up rate. A scam that Insurance Regulators and AGs should investigate. "