"I've placed two orders for three shirts and am very pleased with their quality. I was hesitant at first in case I'd need to return an order, but their return terms were very reassuring. Shipping is a lot quicker than I expected expect from the UK. All in all, a great find for nice quality clothing."

"I had a discount code that didn't register. I had a 'live chat' with someone who said he would sort it out in 20 mins - a week ago, not resolved. Shirt I ordered just wasn't suitable so had to be returned. Its an expensive exercise to pay £4.95 for delivery and then have to pay £2.80 for the return. Most companies offer free returns if you have to pay delivery. its now cost me £7.75 to have a look at a shirt!"

"I too had ordered from CT in the past, but not any more. I received the same response about the non Vat refund as the poster below.

They state: "In congruence with many companies throughout the world, Charles Tyrwhitt has adopted an impartial pricing policy." - Who? All of your competitors offer a VAT discount, as do UK based retailers in other sectors. Nonsense.

"With the interests of fairness and equality in mind, we will be charging all customers the same price, so that the amount paid per item is the same wherever a customer resides." - I live in Canada, and like anyone outside of the UK or EU is charged £14.95 for shipping, three times the rate. So much for equal pricing.

The 20% they are not deducting for non VAT payers is pure profit for them, if not they would have put all shipping prices inline for their "equal pricing" policy. It is for this reason, the dishonesty behind their policies and explanation, that I am no longer a Tyrwhitt customer."

"Beware customers !! if you live outside the UK or European Union you will not get the listed price less VAT (Tax) like you used to. They have just started soing this without notification to any customers or advertising in there brochures. Note there explanation following:



Thank you for your email.

Please accept my apologies for any confusion as you have not been charged VAT on this order.

In congruence with many companies throughout the world, Charles Tyrwhitt has adopted an impartial pricing policy. With the interests of fairness and equality in mind, we will be charging all customers the same price, so that the amount paid per item is the same wherever a customer resides. Let me stress, non EU customers will not be charged VAT, however, they will pay the price per item advertised both online or in our brochure mailings.

We believe that our current range of offers, such as 4 shirts for £100, represent excellent value for money and with significant additional administrative costs for overseas orders, as well as the increasing cost of fuel, we feel the price now paid by all to be a fair and consistent one.

Again, I am sorry that we will be unable to offer you any further reductions than as advertised and would urge you to continue to choose the Charles Tyrwhitt brand in future.

If I can be of any further assistance please do not hesitate to contact me."

"My several orders from Tyrwhitt have been promptly handled and delivered within acceptable international shipping times.
Product quality is excellent and customer service communications are very good. Buy with confidence from this company."