"I've been using ChannelSale for a long time now to reach potential customers nationwide. It provides us with a professional, user-friendly platform for our online store, allowing us to market our brand and boost sales revenue. It's a fantastic tool for managing inventory and our customer base.
"
"ChannelSale is a game-changer for my business, seamlessly connecting my Shopify store to eBay. The platform's efficiency, user-friendly interface, and real-time updates have significantly boosted my cross-platform sales. It's a must-have solution for any e-commerce entrepreneur looking to optimize their Shopify and eBay integration.
"
"My experience with ChannelSale has been a mix of positives and negatives. On the one hand, the platform offers a wide range of channel integration options, making it convenient to expand my reach. However, I've encountered occasional glitches in the synchronization process, leading to discrepancies in product listings. The customer support team has been helpful in resolving issues, but the intermittent problems have impacted the overall efficiency. It's a decent platform with room for improvement."
"In my opinion channelSale's Amazon seller software is the awesome. It is fast easy to use and accurate. I am satisfied with its performance. Must try once!"
"ChannelSale offers cutting-edge e-commerce software solutions. My best experience so far. Extremely proficient and skilled, the product listing, centralized interface for multi-channel management, and inventory control are some of the brilliant features. I have been associated with them for quite some time now and have no intentions of looking for other software vendors.
"
"ChannelSale team is one of the most agile teams I have ever worked with in the e- commerce sector. Extremely hands-on, professional, knowledgeable, and always ready to service their customers. To top it, their packages are so affordably priced - such superb services at an unbelievable cost. Any issue is resolved at a record-breaking time.
"
"I am using channelsale for a very long time now for my business to reach potential customers all over the country. It allows us a professional, easy to use platform for our online store, which allows us to market our brand and increase revenue of sales for the business. It is a great tool for keeping track of our inventory and customer base."
"Using ChannelSale since 2012, I can honestly say that without ChannelSale, the online part of our business would not be in the position it is in today. Our revenues are much improved and more diverse as a result of simultaneously being able to list our products across a huge range of venues, and adding new products is as simple as adding one more row to a spreadsheet. I know for a fact ChannelSale provides us with an edge that our competitors just don’t have. I would recommend that anyone selling in volume online or managing a large variety of SKUs take a good look at what ChannelSale has to offer."
"I decided to use ChannelSale when I took my business at Shopify. I must say, it turned out to be a very productive experience. It is very easy and convenient to use, and its integration features took away my worries completely. Now, I don’t have to spend a lot of time on operational aspects of my business and I am left with enough time to focus on its expansion and growth. Its benefits are amazing and is surely a value for money product. Will surely recommend to serious online merchants who are keen to take their business to greater heights."
"I found ChannelSale to be a big help for my business. When I decided to add a few more platforms to sell my products, ChannelSale helped me manage my operational affairs. It is so easy and convenient to sync product listings, inventory, pricing and more using this software. With my day to day affairs
duly taken care of, I started focusing on expanding my business and reaching out to a wider customer base."
"ChannelSale is the worst software provider you can find. We signed up with them and then MONTHS went by without anything working. That is not an over-exaggeration... not one single order came through correctly. Pricing was off at every field (total, subtotal, tax) and the order statuses were wrong. They dont do any internal testing when there is a problem, so they use your customers as guinea pigs. They also dont offer refunds - even if the customer had nothing to do with the error. If you are looking at other companies, save yourself time and aggravation by choosing one of them. ANY other company."
"This company has great potential, but their management and organization simply can't get the job done.
They have some systems, but overall the technology is not well developed therefore it is mostly manual interactions.
The team has inconsistent and poor communication on a regular basis which creates a series of issues for our team."
"We’re a selling agency that handles clients’ online stores. ChannelSale has been our reliable partner for nearly a year now. Easy integration with countless supporting online shopping channels!!! The interface is very simple but powerful. Among a host of features, the best parts are product listings and inventory management. Things are much more efficient. And the help desk of ChannelSale makes the whole experience even more pleasant. Undoubtedly one of the best multi-channel ecommerce software solutions. "
"The overall experience is quite nice. Like this is the first time I am trying e-commerce solution for my Amazon stores. I thought it would take a bit of time to get used to things, but the overall interface of ChannelSale was user-friendly. To that, their customer support is excellent, which makes things even smoother.
Although it has only been just 2 months since I signed up to ChannelSale, I can clearly say that after manually handling the listing, inventory and optimization ends of my Amazon store for a year, everything is much easier right now. Already seeing a slight jump in sales!!!
Great work by ChannelSale!!!!!
"
"Outstanding features and at affordable price. I joined ChannelSale on my friends’ recommendations. And very glad right now that I did…. Ever since I signed up, handling inventory has become much smoother and quicker. Additionally, even product listing has become very easy. My eBay and BestBuy stores are synced well. Its interface is quite easy to manage. Very happy right now with the overall direction of my business. Seriously, I think ChannelSale is an ultimate integration partner for every retailer. "
A rep from Channelsale, stevechannelsale, has responded:
“Dear Blake,
We are sorry to hear about your experience with us. We assure to handle your queries in the best possible way.
We do see that the earlier eBay order export to BigCommerce (tax amount issue) had been rectified and you had confirmed the same. As per our records, this concern was highlighted to our team on September 30th. Immediately our development team was deployed on this issue for 3 consecutive days. On the 1st, 2nd and 3rd of October, our developers diagnosed, fixed and tested the issue for you to confirm it was fixed as per your satisfaction. Our support team does not generally place test orders on any marketplace but as an exception, our team went out of the way and placed few test orders.
As per our email records, we see that our team did try following up with you to confirm if any further assistance would be required. However, there was no response.
--
Please find below the series of events for the recent ticket raised on November 6th.
Tax Query
November 6th - We had received an email from you with regards to the tax amount being pulled into QuickBooks correctly but the same tax amount seemed to be different in BigCommerce. BigCommerce is feeding the data into QuickBooks.
- Few minutes after receiving your email, our team tried to get in touch with Beth to gather more information since she was the one to raise the query but the operator said that Beth had informed him that ChannelSale needs to speak with you.
- We tried your number but managed to only leave a voicemail. We sent an email to you as we were unable to login to BigCommerce (code required). As a result, we were unable to review further.
- We immediately posted 0 quantity on eBay so that you do not receive any eBay orders.
November 7th - We tried calling you but could not get through, hence, I left a voicemail. A follow-up email was also sent out.
November 8th - Other team members tried reaching out and sent an email to you as well.
November 11th - Our team members tried your number but he did not get any response from you.
As you can see, we tried reaching out to you on numerous occasions to help us clear out any doubts by way of scheduling a joint tele-meet along with our concerned team members, so that we all are on the same page to expedite any queries. We needed to login to BigCommerce so as to understand the new query that was raised by your colleague.
We request you to get in touch with our support team and we will be happy to assist you with your concerns.
Thank you,
ChannelSale Team”