"purchased 2 months ago and never received a tracking number .. emailed 2 time and got canned response.... beware before purchasing anything from these people... scammers definitely "
"Ordered a case in 03/2020. Necer received tracking number, so emailed customer service. Their response was that the case was on backorder and should be shipped within the next 10 days. Waited patiently for 2 weeks, nothing. Emailed again & went to website...never got a response from a person, but got the autoresponse saying that the email was invalid...and website was down. Haven't received the product or a response. Only wanted to leave a review bc I saw that people are still, SOMEHOW, ordering from them. STAY AWAY!"
"These people took my money! I ordered a phone case weeks ago. They refuse to provide a tracking number. My order never arrived. I've asked for a refund and they won't do it. It's a big scam! Don't order from this seller!!!! It's a RIP-OFF !!! "
"Purchased a case for a Samsung Note 20 and paid for 13th August. After a month contacted and said I had not received, got a response saying " case has been shipped" asked for shipping details and tracking and never got a reply. Sent many emails most have gone unanswered, asked for a refund, no apology no offer to resend, just a reply saying item shipped. 4 months on still sending messages and get a reply item shipped dont understand problem. What a joke stay clear of these scammers. Why take money even if out of buisness."
"I purchased a phone case for my brand new phone and received a case with 2 large scratches on it. I emailed customer service right then and included a few pictures of the case. Within an hour I received an email back... Awe I am sorry we will send you a new one ;)
After 2 weeks I emailed asking for the status of my replacement case, and they replied back asking me to describe what happened to the case. I emailed back and resent the pictures with my original email and how they had apologized and said they were sending a new one. No response back. Waited a week and I emailed back and was told that they were busy. Thought I could trust them because I had ordered the exact same case for my phone that I had before I got my new one. I like the case so much that is why I ordered it again. Both of the cases I bought cost $38.99 each, and when shipped came in an Amazon package. I ordered both times from their website not from Amazon. A month later and still no new case like I was told. I went on Amazon and found the exact same case for $11.00 and had it within 2 days. Definitely a scam!!
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"Ordered a case in June received the wrong case they never sent correct one, never sent money back or return info. Did get a call through talked to a guy said he would take care of it, and send the correct case. After 3 weeks, 4 emails and 3 phone call attempts nothing.
Kenny L.
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"You can shop and make a purchase, and they will take your money, but no product is ever sent and all means of communication with them are inactive.
DO NOT DEAL WITH THIS WEBSITE !!"
"Order an iPhone case a week and a half ago, No communication whatsoever. No confirmation. Nothing"
"Never got my case they lost my order took my money refused to resend my case or give me a refund and even blocked my email so i couldn't contact thrn"
"Took my frickin money 3 months ago... did not send cases and won’t respond. Have send 3 emails.. no phone number listed. "
"Caution beware this company is running a scam they will not answer you they will not ship out your item do not buy anything from this company"
"I ordered a privacy screen from gorillacasestore.com and received a different item that was drop shipped from Amazon with a gift receipt. When I reached out to the company for a refund, they threatened to charge my credit card $500.00??? I had to contact my credit card company and file a dispute to receive a refund. Stay away from this seller...
They have a terrible BBB rating."
"Placed order on Jan. 21, 2020. It is now Feb 15 and have still not received my order. They send you a tracking number but that tracking number (when checking with shipping company) will forever say that the label was created by the shipper but the item never dropped off. I reached out to case gorilla several times and only received a response once saying that they would send it. STILL HAS NOT BEEN SENT!! I demanded a refund yet they continue to ignore my calls and emails. This is obviously a scam. DO NOT ORDER from them. Avoid giving them any credit card information!"
"I ordered a mouse pad and still have not received it. It has been 20 days since the order status states my order was shipped. I have tried contacting them through email and have not had any luck with finding my order. Do Not order from this company if you want to receive your order. "
"THIS BUSINESS IS A SCAM.
If you can help me get in contact with someone from the company that would be great. They sent me a faulty product that doesn't even fit my screen, and now they won't answer my phone calls or emails (both of which I've done more than once)
My email is ****@****. Thank you."