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Verified
1/5

2006-10-04

"Absolutely the worst customer service I have ever dealt with. Poor correspondence, very misleading, not willing to stand behind their word. Spent two month in email hell with this company only to find out that they would not honor a return even after sending them pictures and them issuing an RGA number. Would not recommend anyone to this site unless they want to deal with a total lack of customer service. As an Operations Manager for a major global investment company...I know we would be out of business if we treated our customers the way this company does."

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Verified
1/5

2006-01-18

"DO NOT ORDER FROM THIS BUSINESS!!!

I placed an order w/ them to discover that they charged my credit card when they did not have the item in stock nor had any idea when they would receive the item in stock.

When I contacted them, they were going to cancel my order but not refund my money. I had to ask them to do this for my order.

Poor Communications
Shady Business Tactics
Poor Customer Service
Poor Business
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
5/5

2005-01-26

"Their site said "we guarantee the lowest prices on Mirrors!" I found one elsewhere for a couple $ less and then called carmirror.com to see if it was an ordeal to match or beat the competitor's price. We did it over the phone - I placed my order! They said 5 days and it was here in 5 days! The mirror fit fine. Great!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
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Making decisions on their own
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Being trustworthy
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Resolving problems
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Being easy to reach
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Being knowledgeable
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Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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