"Ordered canvases back in November. They didn't email, or call. I finally after about 8 weeks shoot them an email, nothing. 5 MONTHS LATER I got a response saying my photo was too small and to send them another one. No option for a refund, no option for changing my type of canvas. Nothing. So I sent them a random picture. It was printed off crappy. Missing chunks, and the corners were all chipped up. No idea where I'm going to hang it since I ordered a specific picture for a specific reason. I emailed them and wrote them on Facebook saying my canvases were damaged. After 2 weeks they write me back, and say that I'm passed the 7 days. So I'm basically screwed out of $115. Don't buy from these jerks.
Also, their website is NOT open for reviews. They will only post 5 star ones. So don't be fooled like I was.
"
"I bought a canvas for a friend for her Valentines gift. She loved it, and to make things better, it arrived on the 14th. I might have to get me one soon. Thanks and blessings to all who had a hand in everything involved. We both appreciate it!!!!"
"The custom design team did an amazing job creating the one-of-a-kind Athena Gladiator piece for an Alumni event!"
"Bought 2 canvases at close 200$ 10 days later I message and one canvas magically gets a reasy to ship not actually shipped just ready but no answer about the other one . Sent another message no reply no canvases . Still no canvases at my house still no real communication seems like a scam until I hear or see something . "
"Huge range of sizes available. Painting arrived within a week of order. "
"It took me dozens of phone calls (I still never got ahold of a real person over the phone), multiple emails, and over a month to get confirmation a $500 package I ordered was finally on its way. I still haven’t yet received it a month later. I’ve never dealt with such horrible customer service in my life. This company is a joke in my opinion."
"I ordered custom art. Shipping was fast and quality was great. "
"I ordered a 16x12 and a 24 x 18. The 16 x 12 looked amazing. The colors were radiant and looked even better than the online images. The 24 x 18 had bland colors and looked very pixelated. I would recommend to not go higher than 16x12 to receive the best quality."
"Ordered a canvas for my son’s birthday. Website when ordering said 3-5days delivery. Then the order confirmation stated it was 5-7 business days to process…and then ship…. When I emailed customer service I was thanked for my patience and understanding. I didn’t have any because the shipping times kept changing. That rep then told me it would be 7-10 business days to process….this was an instock and non custom canvas…
I will never order from canvas freaks again. As the incorrect information provided meant my son didn’t get his birthday gift on his birthday "
"I ordered 3 pieces of Wall Art & I got the wrong item in my shipment. I got 2 “The Prince God Warrior” when I ordered only 1 and the “Ultimate God Warrior” that I ordered never showed up. Kinda ruined our Christmas present"
"The shipment was missing the remote control and the product isn’t repsonding to the app. Customer service has been difficult to reach."
"The payment option makes it really easy to get the perfect gift."
"Perfect retirement gift for our Maverick. Price is right,it will lighten up the living room."
"The product once recited is beautiful. However I received much later than their website said and I had to chase them down to get delivery info. However once I communicated with them, they did keep me updated. The product is beautiful. "
"Always helpful and a great gift to hand out to friends and businesses! I have ordered about 20 of these blue line signs over the last year!"
"Local usps charged extra shipping like 13$, after paying they told me to contact the website because the amount CanvasFreaks charged me for shipping was incorrect or they shipped it in the wrong size so basically I had to pay the difference"