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Verified
5/5

2010-02-22

"I have been a continuous shopper at Camera Wholesalers of Stamford. Prices are a tad more than B&H BUT they take all the time you need to teach you how to use your purchase. Brian, the manager, has always been extremely helpful and always recommends the least expensive alternative."

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Verified
1/5

2008-12-22

"I have purchased a number of things from this store, but it seems that no matter when I go in, or who I speak to in the store, they are arrogant and usually a little less than helpful. The prices are exorbitant (usually 25% greater than what you would get through B&H or such), and they don't seem to carry a large supply of any brand besides Nikon. They didnt have basic things like brand name batteries for my Canon Xti, selling me instead generics. They also didnt have a body cap for Canon SLR's the last time I was in there. My wife came in with me the last time I was in there, WITH my new canon 5D Mark 2, and they were rude to me until they saw the camera, then they acted insulted that I had my new camera in their store.

I could go on and on, and cite example after example, but the gist of it is my wife and I decided to never buy from them again, even if it means ordering things or waiting until we go into Manhattan.
"

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Verified
5/5

2006-03-16

"Nikon 200 with 18-200 Lens. Via phone, fair prices, in line with all other on-line merchants. Nikon extended warantee better price than others. Polite, not at all like other NY and near NY merchants. Did not strong arm me into buying accessories, in fact I had to call them back to add to my order. Shipping was as they stated. All in all a very good experience in buying a very hard to find camera and lens combination"

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Verified
5/5

2006-03-12

"I ordered a Nikon 18-200mm VR lens late Tuesday afternoon and it arrived on Thursday. You have to call them to order. Their staff is very nice and there was no pressure. It would have been nice if they could have supplied a tracking number (UPS 2nd day air), but they require you to call them for tracking. The lens arrive in great shape and I am happy with their service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use