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1/5

2018-03-23

NON DELIVERY

"I place an order early February and have been told that part of it has been shipped. I wasn't overly concerned as it has only been a little over four weeks but I have not received the shipped item yet and cannot get anyone to respond to my inquiries as to its whereabouts and the whereabouts of the rest of my order. I am truly disappointed but hopeful to have resolution before the end of March or I will have PAYPAL refund my money. Hoping for a reasonable explanation."

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Verified
5/5

2004-06-18

"Absolutely perfect transaction, there were no problems the filters and accessories I bought are high quality and they got here in 4days from my order.

I will buy all my filters from them from now on.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-04-14

"Easy peasy... place order online, put in your details, they confirm with email, fast shipping. Excellent all around!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy