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Verified
3/5

2006-05-15

"order placed on 4/22/2006 and received on 5/15/2006. Shipping was super slow with no kind of tracking information, but my receiver did make it here in perfect condition."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-07-08

"Purchased a sony dsc-m1, was told it was in stock and will ship in 7-10 days. Well, 10 days later no camera. Called and they told me it had not shipped. Poor cust. service on their part. Cannot provide tracking because they are a reseller and seem not to stock any parts. Overall unhappy shopping experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-06-17

"Great customer service. Knowlegable and polite about their products (Sony dcr-dvd403). Ordered on 6-8-05 they told me I'd have it in 7-10 business days. Received it 6-16-05 as promised. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2005-06-03

"Bought Sony DCRDVD403 ($750) and LCMDVDB Soft Carring Case ($40).Used Telephone to order. Salesman very knowledgable and kind. Couldn't provide tracking with UPS shipping.
Took two weeks to ship another week to receive. Properly package for shipping and in factory sealed condition. A bit slow but,I am happy with price.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
Resolving problems
N/A
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site