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Verified
5/5

2005-03-01

"I wanted to share that my experience was excellent with the customer service of this company. They made me a custom bracket for free to help with installation of a UV air purifier on my furnace, and as for the UV air purifier, we noticed overnight results. Would highly recommend and do business with again."

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Delivering products on-time
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Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
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Verified
5/5

2004-06-25

"The product ordered is the Calutech Blue UV air purifier. The item is professional, and works well. We will be a repeat buyer from this company. We chose this item over others because of the price, but the low price doesn't eliminate quality. The product is very good."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-01-20

"Very cooperative people to deal with, helped with a complicated shipment."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-08

"I wanted a unit that would remove air particles in the house, as my wife has bad allergies. I was looking at the Sharper Image unit but when I found Calutech's whole house unit that was cheaper than Sharper Image's unit that did only one room, I was excited. I purchased one and am very happy with the unit. I have had no problems with it and any questions about it have been quickly answered fully by email. A good company to do business with and I highly recommend them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges