"Two of my mayonnaise jars were opened, out of six shipped. I opened two tickets with photos showing the opened jars, but was denied a replacement. Wouldn't recommend this vendor. I wish I had done more research on them before I ordered from them."
"THE PEOPLE AT CAJUN GROCER ARE NOT FRIENDLY NOR HELPFUL. I ORDERED A KING CAKE PRALINES AND CHEESE. I GOT THE PACKAGE WELL AND FAST, BUT WHEN WE OPENED THE PACKAGE THERE WAS NO SUGAR IN THE MIDDLE OF THE KING CAKE. I CALLED TO REPORT AND SOME YOUNG GIRL ANSWERED THE PHONE AND TOLD ME TO TAKE PICTURES OF IT AND SHE WILL GIVE IT TO UPPER MANAGEMENT FOR FURTHER REVIEW. I DID JUST THAT. I WAITED NEVER GOT A CALL BACK, SO I CALLED THE NEXT DAY AND SOMEONE ANSWERED AND SAID SHE WAS THE MANAGER AND SHE COULD DO NOTHING FOR ME, ALL I WANTED IS MY ICING. I SAID I WANT TO SPEAK TO YOUR BOSS, SHE GAVE ME HIS EMAIL ADDRESS AND NOT ONE WORD FROM HIM. THE MANAGER SUGGESTED TO CONTACT CARTOZZO'S. I DID JUST THAT THEY COULD NOT HELP ME I WAS REFERRED BACK TO CAJUN GROCER. CAJUN GROCER TOLD ME "YOUR STUCK WITH IT", WE WILL NOT SEND YOU ICING NOR ANYTHING ELSE. SHE SAID IT WAS NOT THEIR FAULT BECAUSE THEY DO NOT PACKAGE THE KING CAKES. VERY RUDE NOT CONSIDERATE, SO NOTHING FINALLY SHE SAID THIS CONVERSATION IS OVER AND HUNG UP IN MY EAR. I HAVE BEEN OREDERING FROM THESE GUYS FOR YEARS SINCE I MOVED TO FLORIDA, BUT WILL "NOT" USE THEM EVER EVER AGAIN. BE CAREFUL THESE PEOPLE LIE AND DECEIVED THE CUSTOMER, AND I WAS ONE OF THEM"
"
Wish I had seen this site before ordering. Bought ten pounds of shrimp which arrived in two 5 pounds blocks of ice. Impossible to use because you would have to thaw all to use any! Told by owner, no refunds, not our problem etc. Never even the slightest apology or offer to find an amenable solution. Had to do a credit card charge back, as I would advise any dissatisfied customer to do. NEVER AGAIN!"
"We live in CA and have ordered Bella crawfish twice in 2021. Both times the orders were perfect, alive and once we cooked them delicious! So I give them five stars twice!"
"Ordered New England Coffee’s Pistachio Ice Cream, received Pistachio Creme.. different name and packaging. Company refuses to admit their fault and tried to tell me it the same. It’s not. I’ve had both before. I want exactly what they advertised and I ordered off their website which is the Pistachio Ice Cream. They say they will refund product cost minus shipping but I have to send mail back at my cost. Not acceptable for their error! Kylie from customer service, and supposedly a manager, was rude and just kept telling me it was the same. HIGHLY recommend buying elsewhere if you want to get exactly what you order. "
"Took me through the ringer when I called to report a bad product I purchased and could not use."
"I ordered from this company for years and i contacted them with a problem in my order, i did not receive my full order. I contacted them twice about the missing item. I receoved the following reply twice.
Hello William Jellison,
Our support staff has reviewed your support ticket and provided a response:
Good Morning,
I apologize for the inconvenience. However I have requested the reship with upper management and the request has been denied. After further review of your order the weight is accurate to what you should have received. The warehouse manager has personally checked your invoice and confirmed you received all items.
Thank you,
Stevie Woodland
CajunGrocer.com Customer Service
1008 W Harimaw Ct
Metairie, LA 70001
***-***-****
So if your order is incorrect but the weight is what they claim it should be you will not get any help. Its to bad I use to use them for all my Fat Tuesday needs to enjoy with my family and freinds. I will be finding a new company for my supplies all over $7 product."
"I have been ordering from them for a while. I did have a recent problem with an order and customer service, but I did a chargeback, and they promptly fixed everything and made up for the problem."
"I would give them zero stars if I could. Ordered 5#shrimp, 5#alligator tenderloin, Crawfish/shrimp boil seasoning in package. No dry ice in Styrofoam box. Shrimp and alligator was thawing out when I received product and the seasoning package was damaged/opened and the contents of the seasoning was all over other products and the inside of the container when I opened it up. What a mess, seasoning caked all over. I had to wash everything, and then I had to cook up the whole order days early because after washing and being partially thawed when delivered I had no choice. Plus had to go to store and purchase more shrimp boil seasoning. I contacted the company and questioned their packaging procedures, because even I can see there was no thought involved in the consequences of the large frozen items rolling around and damaging the fragile item. Come on people... this is packaging 101. Their response " I apologize for the inconvenience unfortunately this does happen in transit. We do our best to make sure this does not happen". Sure you do, a two year old could have done a better job! and what about NO DRY ICE!! to keep product frozen in transit? I should of checked the reviews on them, many.. many.. BAD!! reviews. Well here`s another one to add to the growing list."