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Verified Childtime - 10300 Memory Lane Shopper
Verified
4/5

2024-01-04

"We love the lead teacher. We just feel like for the money we’re paying that the classroom ratios are way too high, our child is being pushed to the side, there isn’t a big enough focus on actual learning over chaotic play, and there are too many incidents caused by the same children with nothing actually being done about it."


Verified Childtime - 10300 Memory Lane Shopper
Verified
3/5

2023-11-17

"Overall the staff is nice and attentive at times but there's not teaching and the sanitizing issues of my child continuously getting sick concerns me"


Verified Childtime - 10300 Memory Lane Shopper
Verified
1/5

2023-07-07

"I actually love this school during the school year but this summer has been really bad. The calendar we were given is a joke, they haven't done half of what they said they would do. The food they serve is disgusting and I'm not allowed to pack her a lunch so she's starving when she gets home."


Verified Childtime - 10300 Memory Lane Shopper
Verified
4/5

2023-05-25

"We have gone through a lot of highs and lows with the center. We are at a low point now and have thought about seeking out other care options. We really need consistency with staff and need QUALIFIED teachers in the classrooms."


Verified Childtime - 10300 Memory Lane Shopper
Verified
1/5

2023-04-28

"My experience with this school has been horrible and honestly feel terrible for sending my child to this school, I’ve tryed many times to get her into a diffrent school but couldn’t. Now I have to deal with the trauma, behavioral issues, and anxiety it has given her on top of having to teach her at home myself to be prepared for kindergarten because they have no education plans, no care for your children. Want to be refunded every penny I spent on this school."


Verified Childtime - 10300 Memory Lane Shopper
Verified
3/5

2023-03-02

"No real curriculum is being followed, kids seem to do what they want, staff are afraid of parents removing their children so they don’t report certain child’s symptoms or sicknesses gor “funding”"


Verified Childtime - 10300 Memory Lane Shopper
Verified
2/5

2022-06-17

"Very nice and friendly teacher. Every other aspect has been average to below average."


Verified Childtime - 10300 Memory Lane Shopper
Verified
5/5

2022-03-01

"Raegen is amazing, and so are the rest of the staff. They truly care about my baby and they are so family orneyed towards me and our family."


1/5

2021-11-03

Poor quality and standards

"It’s been multiple incidents that has made me question their motives, integrity, and standards. Starting with my baby mysteriously losing her screw back earrings. But the last encounter validated what I was thinking. We get to the facility at exactly 9:32. While my baby and I stand at the door the rude and unprofessional staff just sit there and don’t even have the dignity to acknowledge us. Another staff member pulls up in a van and as she had to pass us to get inside, I asked her to inform the director/manager Melissa and/or Shannon we’re here and if one of them could speak with me. So, after about 5-10 minutes she decides to walk back to the door stands there as if she is a bouncer/security guard blocking kids from entering she states oh one of them isn’t here and the other one is on a call. So, I say well I’ll wait for her to get off and she responds no she is going to be on the call for hours. So, in other words this individual who is supposed to be the leader of this center makes the conscious decision to close her doors and disregard infants/babies as well as parents because of their arrival time. This unacceptable and very unprofessional especially from a place that is supposed foster an environment of compassion, care, and a sense of belongingness. The babies are not employees and the goal should always be to nurture their physical, intellectual, social, and emotional growth. But apparently treating kids like employees is common with this organization as another parent had the unfortunate discovery of learning her child was scrubbing the restroom toilets. I was very much misled because this is not the environment I was told my kids would be in when enrolling them! Take your kids to Goddard or Playhouse somewhere that has integrity and actually cares for the children not just their to make a profit!"

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Verified Childtime - 10300 Memory Lane Shopper
Verified
2/5

2021-07-16

"Not a great experience but I am hoping for better"


Rep reply posted 2021-07-16
A rep from Childtime - 10300 Memory , LearningCareGroupCL, has responded:

“We are so sorry to hear about the experience you had at one of our locations. Can you please contact our Customer Support Team at 866-244-5384 so we can work to resolve your issue?


Verified Childtime - 10300 Memory Lane Shopper
Verified
5/5

2021-02-01

"Teachers are great. I love the app and being able to watch my child through the security camera."


Verified Childtime - 10300 Memory Lane Shopper
Verified
2/5

2020-12-04

"I was very pleased with the entire programuntil my question/responses to emails continue to go unanswered. I feel like policies change so frequently that was not the case when I initially enrolled my child and it’s a problem now. It would be nice if upper management would contact me soAnother parent does not have to endureThe encounter I did."


Rep reply posted 2021-01-21
A rep from Childtime - 10300 Memory , LearningCareGroupCL, has responded:

“We would like to apologize for your recent experience. We pride ourselves on the high quality standards we maintain, and would like to make things right. Please call us at 866-244-5384.”


Verified Childtime - 10300 Memory Lane Shopper
Verified
1/5

2020-10-21

"I do not like this location. The director places too much blame on others without resolving issues or remembering conversations. This is how you lose customers"


Rep reply posted 2020-10-22
A rep from Childtime - 10300 Memory , LearningCareGroupCL, has responded:

“We appreciate you bringing this to our attention. We work to promote a safe, warm and welcoming environment at our locations. Please call our Customer Service Team at 866-244-5384 so we can work to resolve this issue with the school.”


Verified Childtime - 10300 Memory Lane Shopper
Verified
1/5

2020-08-29

"This school has not lived up to our expectations."


Verified Childtime - 10300 Memory Lane Shopper
Verified
2/5

2020-03-17

"The school is always clean and the people in charge are amazing at the front desk. The teachers are nice normally but my sons teacher now is just overwelmed I think with all the kids she has and can not handel them. You can tell she hates her job. She is always yelling my son tells me and she put her hands around a kids throat and that is NOT OKAY my son does not make up anything and was seriously concerned that she did that and told me he is almost 5"


Rep reply posted 2020-03-17
A rep from Childtime - 10300 Memory , LearningCareGroupCL, has responded:

“Thank you for taking the time to write a review. We expect our employees to uphold certain standards of personal and professional conduct. We would love to talk to you in more detail. Please give us a call at 866-244-5384.”