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Verified
1/5

2006-08-23

"Today I attempted to contact CPU CITY as I had a warranty issue with my WD hard drive, the phone line is no longer and the web site same, it would appear they have ceased trading? so much so that I contacted Western Digital direct in the call centre in the Netherlands to ask about my disk drive which I bought from them some 2 years earlier, it was identifioed that this disk was infact from a STOLEN BATCH of merchandise!!! I then identified the second disks identity by the serial numebr only to informed that this disk was infact sold as a complete PC and ought never to have been sold individually, can you imagine my horror, I have bought what I thought were legitimate merchandise from what I assumed to be a respectable company on line, yet not the case.

I wonder who else has been duped, check your serial numbers against your warranties, I dare say you shall be shocked as I was.
"

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Overall quality of the company
Pricing of products and services
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Value the company offers
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused

5/5

2005-10-12

"I have used CPUCity several times, and each time orders have been dealt with extremely promptly. They have a sales / customer services helpline which is answered immediately by very friendly staff (who do not mind my dumb questions). It is also a local rate number, unlike most other Etailers who try to charge a premium. Today's order was placed at 2:05pm and was shipped (with tracking number) by 3:00pm. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-03-12

"bought cpu. delivered quickly. decided i wanted a different product and they exchanged within 48 hours without a quibble. excellent service - responded to email within minutes. will definitely use again.
10/10 - recommended
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability