"I ordered a 3 pack of McFarlane Sportspicks figures. 2 out of the 3 were in great condition (I plan on keeping them in the clamshell). The third one, the one that I wanted most, was damaged. It appeared to have been lacerated by a box cutter as the shipping container showed no signs of wear or damage. Clark Toys customer service took care of the issue promptly and to my satisfaction. I have purchased from Clark Toys plenty of times and will continue to do so in the future. "
"I “pre-ordered” a Funko Pop in Jan 2022 with an estimated ship date of March 2022. For an entire year, I tried to get any answers from customer service about what happened to my order and they kept telling me they have no updates from Funko. This particular Pop was then readily available in-store at big retailers by June 2022 so I know it was not an error on Funko’s part. I JUST received my order in April 2023. No tracking email, no answers from customer service. It just arrived in the mail one day out of nowhere. I will never ever buy from here again. I understand mistakes happen sometimes but customers deserve answers when they’ve already spent their money to “pre order” an item."
"I preordered a Bobby Clarke Funko pop and it says it shipped but I never received it. I buy a good amount of funkos from Clarke but no more, I can get them faster by going to different stores."
"I bought two items, one was in stock, one was on backorder.
It took four months to arrive (when the estimated date was only two months), which is fine... but the in stock item did not ship and I was told it would never ship because they sold out (after the preojected ship date) and they will never get any more in.
I was credited for the item, but still paid $9.00 in shipping for only one unit.
The only reason I bought two was to justify the shipping. I would've accepted credit for a comparably priced item instead, but was never given this option.
"
"DO NOT BUY from this company!!! I order bobble heads they were a Chris present. It says it was delivered but I never got it. So I email and Coreen answer saying it is not Clarktoys fault because it says it was delivered. Her comment was to ask my neighbors and go to the cops. So I asked her if you could send me a new order or just refund me. Coreen said contact the cops not Clarktoys problem she is very unprofessional "
"In September 2022 I pre-ordered a set of pops that were scheduled to release and ship in November. These were supposed to be a Christmas gift. It is now 3 days until Christmas and the pops still say awaiting fulfillment on the site. I've contacted customer service and they just tell me I need to keep waiting and keep checking for updates. I have now seen these pops come and go out of stores and I'm still waiting. I will NEVER order from this site again and will definitely spread the word. "
"I ordered a gift for my husband in January of 2022, and it is now November. It was a preorder that was expected to ship in Feb/Mar. I still don’t have it. The funko pops are everywhere now, and I could have ordered them from Amazon for a cheaper price by now. I cannot cancel my order! I have contacted customer service, and they have told me that I have to keep waiting. I will never order from this company again! I wish I had found reviews sooner."
"Horrible on ever aspect of customer service. I can't believe this company is not out of business by now. I've had to deal with these A holes twice now. DONT BUY FROM THESE DIRTBAGS"
"I placed an order that Clarktoys said they shipped but the shipping company has no info on my items. I have written 4 emails and left 2 voice-mails and after 2 weeks I have nothing. Horrible service and shady company
"
"800# allows a message but there is an email response to a message left to relay that the number is not operational and there is no customer service rep to speak with. Without having knowledge that 800# was operational, I did leave a voicemail but also sent an an email message, both immediately after the order was placed, to change shipping or cancel the order due to their USPS mailing, and 15 hours later the shipped message came in... The "Office Manager" Coreen clearly does not read her customer service emails before warehouse handles orders and after 3 emails, replied with a sorry can't help response. She missed the point of the message that explained the product would not be delivered to the address due to their USPS method of shipment, and ignored request to send by another carrier or cancel the order. Instead, gave me return instructions for product that I clearly communicated would never be delivered or in my possession to return. My refund relies on their honesty and ability to track product returned to them as undeliverable by USPS. If they do not have a customer service process in place to be thorough and timely in reading and comprehending an email message, it is doubtful they have a process in place to track undeliverable returns. The tracking number on their confirmation email conveniently does not work either. Bottom line I will not receive the products or get a refund. DO NOT ORDER FROM THIS COMPANY
**Check out Better Business Bureau for JT Clark Co., LLC, Alternate Business Name
CLARK Toys. Should have checked this 1/5 rating first. "
"Do not preorder items here. I made the mistake of ordering regular "in stock" along with preorder. My preorder items were to be available by September, two months after order. They provided no updates. I sent an email on 9/18 to inquire and was told their was a delay but my other items were ready to ship for an extra shipping fees - my shipping was already $20. I declined and waited. Now my order shipped but some of my non preordered items are out of stock!?!? They had not actually set aside my items. I disappointed in having 3 items not be available after waiting over 2 months. I still don't have my order as of this review. I'm **** that those items are not in my order especially since they are out of stock at other retailers. They also didn't provide a refund that included an adjustment in shipping. Go with a better retailer who can communicate, has customer service and better fulfilling process. They sent my shipping notification on 10/1 but sent out of stock/non-fullfillment notification on 10/8. "
"Details of story below but bottom line, after some back and forth ClarkToys took responsibility, replaced the defective toy at no charge and retained a customer.
I ordered a $50 Darkseid Action Figure for my son's birthday (along with four other action figures). When it arrived the arm just slides on and off because either the peg was made too small or the hole was made too big. Either way it was clearly a manufacturing defect, but when I contacted Clark Toys they said they only sell them as display pieces, never to be taken out of the package. Once opened they will not do anything. They said I could contact the manufacturer. I sent an email to the address they instructed me to and copied Clark Toys on it. Since then I have heard no response from either company despite several emails.
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"Thank you Coreen and Clark Toys. I had a gift that I needed to arrive very quickly and Coreen and team communicated fantastically and got the job done for me. I’ll shop here every time I have a similar need. Thank you! "
"The representative, Toya was very helpful and gave me full attention as to what I was looking for as to a bobble head I was looking which they didn't have and offered me % off"
"We ordered toys for our kids for Christmas. On December 21st we received an email saying that toys have been delivered. No packages were left in the mail box or anywhere in our building. We usually get all our mail as we have a 24hr doorman who gets all packages and lets us know right away that we got mail. We then called customer service at Clark Toys and were told to check with the post office, which we did. Post office said they delivered the package and had NO other info. Clark Toys refused to even look into it and never replaced or refunded the lost toys. Our kids did get other toys that we managed to buy on Christmas day. "