"I have ordered cigarettes but I never received it. How to contact?"
"I have used this company for many many years. Yes, shipping takes awhile, but I can handle that!
Very receptive to emails and customer service is A+!"
"Never had a problem ordering from this company. I've been getting cigs from them for years and never had a problem."
"in 15 years 3 times didn't receive cigarettes but they returned my money back "
"This works for me, no problems. Occasionally there are some delivery issues, but mostly due to USPS. So far not a single package got lost."
"BEST EXPERIENCE. RECEIVED FAST"
"Customer service is excellent. I’ve ordered many times and have never had a problem. "
"They never explain why they are having shipping problems with my recent orders.
I receive one parcel, out of two, and the other seems to have disappeared.
They eventually replace it but it's as if this is a brand new order.
Something has gone wrong and it would be nice to know the situation."
" Had issues with delivery, but they re-ship without even asking!! I guess customs can be picky!"
"Good...…………………………………………………...……………………."
"I've had some issues getting timely deliveries but it's worth it I guess."
"I have been a happy, loyal customer for many years. Cigoutlet is a wonderful company w/ top notch customer service that provides excellent communication and package tracking! I did have a package that became lost in transit, but customer service was on it and sent out a replacement package w/o me having to contact them. In fact I wasn't even aware the package was lost. I thought it got held up, along the way, in transit. As mentioned in another comment, I also love the transparency of the entire process from billing to shipping. "
"This is simply the best way to get cigarettes nowadays. The smokes come straight to your door in a timely fashion & are always packaged well. Customer support is aces as far as quick resolutions and very friendly and helpful people!
Sincerely,
Jeremy Rudolph"
"I’ve ordered from this site several times and will continue to do so. The prices are much lower. Cartons are becoming hard to find in my area. This site makes it easy to shop and even though delivery may take awhile I’m still satisfied with the service and quality of the product."
"i have been buying from this company for many years. Not once have I been let down. If i ever had a problem, they sorted it out immediately. So transparent, They're service is first class, they're prices are fantastic, can't say enough good things about them. Absolutely the best. Thank-you."