"1.CD JAPAN DOESN'T HOLD MY PAYMENT WITHIN 15WORKING DAYS AND MY MONEY HAS BEEN RETURN. (ORDER BY 06252021)

2. BUT THEY STILL SHIP OUT MY ORDER AFTER I GER REFUND (07282021)

3. AFTER A MONTH, THEY NOTICE ME ABOUT ORDER PAYMENT .(090?2021)

4. SO IT'S OKAY I REQUEST DETUCT THE TOTAL ORDER FROM MY BANK.

5. THEY AGREE AND DETUCT AMOUNT SUCCESSFUL AND REPLY MY EMAIL SAID " WE HAVE SUCCESSFULLY DETUCT YOUR AMOUNT IN YOUR BANK ACCOUNT " (09072021)

6. 20211025 , THEY SEND EMAIL AND NOTICE MY ORDER HAS DIDN'T PAY . (SO WEIRD !!!))

7. I GO TO REPORT IN MY BANK ABOUT THIS CASE . THE STAFF SAID MY PAYMENT HAS SUCCESSFULLY AND THEY CAN HELP ANYTHING, WHAT REASON SOULD THEY MAKE REPORT ? SO FINALLY THEY HELP ME MAKE A REPORT AFTER I EXPLAIN THE REASON.
AND THE REASON IS : THE COMPANY HAS DETUCED MY PAYMENT AMOUNT BUT THEIR SAID NON RECEIVE PAYMENT EVEN I SENT ALL THE PROOF .

8. CDJAPAN KEEP ASKING MY BANK DETAILS AND TRY TO DETUCT MY MONEY AFTER I SAID I ALREADY MAKE REPORT. AND THEY'RE SO FXXKING RUDE .

9. THIS IS MY 2ND TIME PURCHASE ALBUM IN THEIR SHOP THAT'S WHY I FEELING UPSET.

10. OTHER JAPAN SHOP RECOMMEND : TOWER RECORD / RAKUTEN ( YOU CAN USE WORLD SHIPPING IF YOU'RE NOT FROM JAPAN. EVEN THEY CHARGE A LITTLE BIT AGENT FEE .BUT THEY SERVICE IS REALLY FAST PS://THIS IS FROM TOWER RECORD ONLY .AND I'LL TRY TO PURCHASE ON RAKUTEN WHEN ATEEZ HAS RELEASE THEIR NEW JAPANESE ALBUM )"

"I have not been disappointed with any of my orders from CD Japan. All of the items in my orders have always arrived with care and in great condition. I highly recommend CD Japan!"

"Whenever I have bought something from CDJapan they have always delivered my orders in a timely fashion. No packages have ever been damaged or lost and I'm always so excited to receive them in the mail. They keep me up to date on new products that are coming out or suggestions for things I might enjoy. I appreciate all that they do to keep my love of authentic Japanese goods going strong."

"A great way to buy Japanese music, merchandise and clothing that would otherwise be very difficult to purchase from outside Japan. Fast delivery and great customer service. "

"There are so many beautiful products at CD Japan!
The shipping is fast, the payment is easy, the quality of the products is really great and the packaging is absolutely perfect!
The service is really impressing!
Résumé: I‘m mightily impressed!
With kind regards
Lars
... from Germany"

"CDJapan is the place to go for rare and exclusive CDs. They also sell other items, but I have mostly bought CDs. The quality is excellent and all shipping is perfectly packaged, always arriving in top condition. The communication is just what it should be, keeping the customer aware of any issue with availability or delay. They reply promptly and precisely to requests and questions.
The website has a sort of traditional look and you need to get used to it for navigation, but it works. I just have difficulty sometimes to get details on the items as unfortunately, I don’t speak Japanese.
Overall, this is the kind of customer experience I’d like to have with all shopping websites or even in stores. I highly recommend."

"CD Japan are the best website where I had bought merch from mangas. When I got some questions, they answer me and help me. Prices are corrects, the packages are nice. The products are wonderful, the quality of my acrylics merch are wonderful !!
Don’t hesitate !!!
Thanks for all !! ♥️"

"I always use CD Japan for their awesome help in buying items from Japan, they are totally excellent!! CD Japan has a brilliant range, items are posted super quick, & everything arrives carefully & safely packaged, thank you. I have NEVER been disappointed, not once! Thank you greatly for all your hard work all friends at CD Japan! :)"

"Great service, friendly staff. Items delivered much quicker than any other company. Easy to order pre-release items. "

"During the COVID-19 pandemic, many shops experienced problems with shipping to Russia (and I guess to other countries as well). CDJapan handled these problems in the best possible way. First, they assured all customers that all parcels, including the returned ones, are safe with them, for an indefinite time. And then they have quickly found other mailing options, which worked under the current circumstances. This is real customer care!

Also, CDJapan is one of the major Japanese sellers who are integrated into the promotional activities of the Japanese artist. For example, my favourite musicians, BAND-MAID, always issue a special "CDJapan edition" of each of their albums, adding a special bonus item to those who buy through this site.

CDJapan also have a very nice Proxy Shipping service. They will find for you any item sold elsewhere, and ship it to you without any hassle."

"Cdjapan has excellent customer service, an easy to use website and incredibly reliable and fast shipping. Their rewards system keeps me coming back."

"I first ordered from CDJapan in Feb 2012 and have settled on them as my go to for merchandise from JAPAN. CD BLURAY DVD Magazines Books and Collectables with a wide range and speedy reliable Delivery Options they provide an excellent service. A Proxy Service makes it easy to track down rarities and order from Base stores for example."

"I live in Miami USA, Have Purchased music from CD Japan for many years, always have received excellent customer service, They have great information on new and future releases , also a superb Proxy system that allows me to get the " hard to find " Discs that I want, Shipping is very fast even in this difficult times, Buy here with confidence you will never be disappointed. "

"CDJapan has gone above and beyond for me for every single order I've ever placed through them. Their shipping times are quick, if items are in stock, and sometimes ship out my orders of the day-of release dates; when there are any delays, they always notified me of such delays as soon as possible. They've packaged the items safely and securely; not once has an item arrived damaged or flawed thanks to their amazing packaging and care. They're informative, communicative, and very helpful. As a frequent buyer, I am always getting the best deals and amazing reward points through their rewards program."

"A great Customer Service. My favorite japanese online store for anime soundtrack CD. Thanks CDJAPAN."