"Customer service is all email and goes to different people. Your emails and pictures get lost so the next representative has no clue and they continue to ask the same questions each time they follow up which usually takes 24-72 hours.
Process takes twice as long. I am still doing it and have been switching switching between to already used aligners for the last month. So progress has been zero. Waste of time. "

"I completed the Byte impression kit in November of 2021. This was supposed to be a ten month treatment. I’ve had to
complete three subsequent impression kits and have been wearing aligners for over two years now and am still not finished with treatment. Byte is difficult to communicate with. You have to start a new conversation with a new customer service rep every time you ask a question. They don’t check in or follow up on treatment. My top aligners are complete, and the one issue I wanted to be corrected wasn’t even fixed. I would spend the extra money on another aligner with local dentists that you can follow up with, or even an online company that checks in on progress. I’m out a large amount of money and have very minimal, if any, changes to my smile. "

"Why is the HyperByte $699 to purchase WITH an aligner plan ONLY and $399 to purchase a replacement? "

"Actually, to be truthful when I wore upper and lower together it actually made my bite worse. I wore the first 2 levels together for at least 2 weeks and my bottom teeth started to push against the back of my upper teeth and I could not close my mouth. It was hard to eat and chew for hours because of the space i had between upper and lower molars. Once I stopped wearing the bottom my bite went back to normal meaning straight up instead of out and my molars were able to connect back again so I could eat only wearing the upper. This is why DID NOT WANT TO FIX BOTH. Wearing both caused more problems the support team did not actually listen to me and allowing me to just wear and purchase uppers. I told them in email, text and phone. Also, the team did not read statements or go back and read previous conversations and get caught up with what I was asking for and saying. I was never given the option to buy upper only. I was told they would be shipped regardless. 1 they to update the offers I did not get and 2 correct the language to customers. "

"A simple gap in my front teeth. This is the worst decision I ever made in my life! What a waste of money time and effort! Can’t wait to be done already but as usual, it takes forever!!!!!! "

"There is nothing good in using Byte. I should have known from the start when I couldn’t even get a receipt to submit to my HSA for reimbursement. I carefully followed all instructions and ran the full treatment. My teeth made progress toward alignment, but was no where near complete. No communication and no customer support until recently, 3 years after the treatment ended. Why the sudden interest, littering my text message box. I’ve since used Invisalign for a full year with terrific success, support and satisfaction. Well worth the higher cost investment. "

"I’m beyond annoyed with this company. After several complaints and the same copy and pasted response, I finally decided to write this review. I have been a customer since NOVEMBER 2019! It is now AUGUST 2023! The reason I signed up with Byte is because they told me my plan would only be 4 months long and now it’s going on 4 f*ckin years!!

So many emails. SO MANY picture requests. So many impression kits. So much of my valuable time wasted. Tons of different customer service reps instead of being assigned one person. So then you have to re-explain everything every time. Customer service is mediocre at best. No one here truly cares about your teeth being straight. The messed up part is my teeth aren’t even that cooked. I have a minor case compared to others and I’m going on 4 years? Why is this place still in business??"

"I am writing to express my deep dissatisfaction and frustration regarding my experience with Byte's aligner treatment. Unfortunately, I am left with no choice but to discontinue the treatment due to severe allergic reactions and subsequent complications.

I initially embarked on this journey with high hopes, believing that Byte's aligner system would help me achieve the desired results in a safe and effective manner. However, my experience has been far from satisfactory. I have endured over three distressing breakouts that resulted in painful infections, causing not only physical discomfort but getting C-Diff due to prolonged antibiotic use due to the infections; These events forced me to seek medical attention from multiple professionals, including my dentist and primary care physician.

Following their guidance, I visited an immunologist who conducted a thorough assessment of my condition. Based on his expert evaluation, it was determined that I must immediately discontinue the aligner treatment due to an allergic reaction. This decision was not made lightly, as my health and well-being were at stake. As the allergic reaction was the primary reason for discontinuation, it was the allergist who made the definitive call to cease the treatment.

Given the severity of my situation and the unanimous medical advice to discontinue treatment, I was left with no choice but to request a full refund for the aligner system. I entrusted Byte with my oral health and invested my hard-earned money in the hope of achieving positive results. Regrettably, my experience has been marred by a series of distressing events that have not only affected my health but also my confidence in this company.

I am absolutely furious at this point. I have gone through the painstaking effort of emailing, faxing, and physically mailing the letter from the immunologist, clearly stating in no uncertain terms that I am REQUIRED to cease the use of these damn aligners. I've meticulously documented every single visit, laying bare the glaring truth that their godforsaken aligners are the very root of these rampant infections that have forced me onto prolonged courses of antibiotics just to deal with the aftermath. And yet, what do I get in return? A resounding slap in the face as they brazenly deny me my rightful refund, all because the damn letter didn't come from a dentist!

My dentist is equally flabbergasted by this ludicrous circus. He's had enough dealing with the fallout of these shoddy aligners, watching patients come through his door, teeth in turmoil, all thanks to these infernal contraptions. And now, apparently, he's supposed to pen down some sort of validation letter just to appease these clowns? It's an absolute joke.

Let me make myself crystal clear: STAY. AWAY. From this abomination of a company. They've left me battling infections, scrambling for antibiotics, and fighting for a modicum of sanity. They've not only jeopardized my oral health but my patience and trust as well. If you're looking for a headache, heartache, and a hefty dent in your wallet, go right ahead. But if you have an ounce of self-preservation, take my advice and steer well clear of this nightmare."

"I am usually very diligent about reading reviews prior to trying something new. I wish I had seen these because they are right on. Multiple attempts to email, text, and call customer support. Useless. The app gives you no updates. I finished my first set and am supposedly waiting for the 2nd/ last set but the company has just gone totally silent. Not only that, it barely works in the first place. I read a response to a review "During treatment, you can reach our Byte Support team by completing a support request at patient.byte.com or by calling...". Hilarious. I should've gotten the rest of my order months ago- not that they're really correcting much but at least I'd be done with company. Why didn't these reviews show up on their ratings? Hmmm."

"Don't waste your time and money. I don't have terribly out of alignement teeth. The aligners didn't really work well at all. Their app kept causing issues tracking progress and their staff never proactively caught the issues (aligners were not fitting properly). If I could go back...wouldn't do it again.

I've emailed them numerous times to get a resolution, but it's like they never see my previous emails and keep asking for infomration I've provided like 3-4 times. I've requested to speak to a manager, but they **** off. Not impressed."

"Do not use them. They got my son through 15 weeks of treatment and we weren't happy with the position of his teeth. We followed all the steps and made sure he wore the aligners and his teeth did move, but after the final step, they do not look right. Ten weeks and 30-40 pictures later, they still were asking for more pictures with no offer of how to proceed with a resolution. Their end game was to wait us out and wear us down until we caved and told them to just send us the retainers we had prepaid for that will hold our sons teeth in a position that is not right... Shame on you and your customer service people. They drug this out and finally won in the end. Don't use them. Spend the money for an orthodontist, this is a subpar process.
Signed - a worn out/unhappy byte customer's dad..."

"Friendly service=1 star. Convinced me to de the treatment twice. little results, too much pain to finish, no refund, loss 1680ish dollars. Thank you byte."

"I started with Byte back in October of 2022, following a poor experience with SmileDirectClub. Things seemed fine at first. The aligners I was sent fit great, which was nice after dealing with SmileDirectClub, wherein I was constantly having to get refit for new aligners.

However, having now gone through 15 sets, as well as having photos of my progress available on the app & website, it is disconcerting how little progress I have made. I have no idea how long I’m going to have continue with Byte.

This has been on my mind for the past few weeks, and has been nearly enough for me to want to reach out to Byte’s customer service to discuss the discontinuation of my treatment with them; but it wasn’t until I was required to get periodontal treatment that solidified my distrust for this company.

Something to keep in mind before entering into a contract with Byte is that they do not want you to do any necessary dental work while you’re with them; even if you’re experiencing pain, an emergency, etc. Their website states that you shouldn’t get “elective” work done, but they’ll pummel you no less harder if you make the mistake of telling them that you’ve gotten *necessary* work done.

This is obviously a huge problem. Especially if you’re like me, and you don’t see an end to your treatment with Byte, when their aligners aren’t visibly doing anything.

I bring this up because a couple of weeks ago, I made the detrimental mistake of mentioning that I had to get a gum graft due to severe recession in my gums. Since then, it has been a nightmare, dealing with them. They’re now demanding an overly invasive letter from my periodontist, refusing to let me out of my contract despite the multiple issues at play here (including their failure to uphold it), and threatening to charge me more money out of pocket due to my needing this medical care (I guess should’ve let my gums continue to recede). The process has been terrible. I profoundly regret ever mentioning that I went to a periodontist.

More than that, I regret retaining the service of this company, because they’ve stated quite clearly that I’m essentially held hostage until the “aligner guarantee” is completed—and that is probably going to take years, given how miniscule the progress has been up to this point.
If you can, please go with a different company—especially if you believe you may need dental care in the future. You may be walking into a nightmare if you don’t.
"

"I had been interested in starting Invisalign for a few years, so I started researching and came across Byte. They had great reviews, so I decided to call on 5/4/22. The first step was to complete the impression kit. It took about a week to receive it. I did it the same day I got it and sent it off the next day. My initial consultation on 6/13/22 was great. The lady I spoke with was great. She explained the process and the cost of the plan. She said the process would take 25 weeks, and I should reach my goal by the middle of January. I was super excited to start, so I signed up right away. It took about five weeks to receive my aligners. I received them on 7/15/22 and started wearing them immediately. The first few months were so painful. I lost 25 lbs because it hurt too much to eat. My teeth hurt (which is to be expected), but the aligners were sharp and kept cutting the inside of my gums. I also developed thrust and blisters all over my mouth, which I believe was from the whitening solution they had me use. Despite all this, I continued wearing my aligners and doing my monthly check-ins because I did notice my bottom teeth getting straighter. Let's go back a minute so you can have a better understanding. Before starting the treatment, my bottom teeth were very crooked. However, my top teeth were all straight expected the tooth right next to my front one. It was the begging of December when everything got worse. When I went to change my aligners to the next step, I noticed the tooth on top had not straightened out at all, and to make matters worse, it is now loose (it wiggles), and there is a gap in between my teeth. I immediately call Byte to explain the situation. They told me to take a two-week resting period from the top aligner to see if that would help, so I did. Two weeks passed, and my tooth still wiggled, so I informed them. They told me to extend the resting period, which I did. Fast forward to today, 4/23/23, after MANY failed attempts to resolve this issue, I was told they do not cover any outside dental work. They said I will have to pay out of pocket for any/all dental visits and treatments, even though their product caused the problem. So, not only did I suffer for months due to their defective products. I now have to pay out of pocket for dental bills due to their negligence and to top it off, my teeth look worse now than before I started. I wasted 8 months of my life that I could have spent using a product that actually worked and saved myself the pain, money, and headache from dealing with Byte. "

"Stay away. There are so many other REAL services that are equipped to create aligners for you that you can also put on Care Credit. Byte is a farce and will not provide you with the support or quality that it claims.


Was super easy to sign up for the service, very attentive salespeople answered questions quickly and helped me pick out what I needed within days. They clearly spend most of their money on sales and marketing, and then lack any form of actual support. The aligners themselves are fine I guess; clearly 3D printed and probably costs them pennies to produce but it's everything else about this shady and unprofessional company that ruins the experience.


Each time I need to get in touch with support, I have to fill out generic information and take often completely irrelevant photos. My first time needing support was to ask a very basic question that wasn't listed on their website: how long should I wear each retainer if I can't use the "hyperbyte" (which specifically says should not be used by anyone with TMJ). To ask this question, I had to take like 4 photos of my freaking mouth and answer a bunch of entirely irrelevant questions -- all questions, by the way, that the support team asked me AGAIN in their emails and all questions with information that should be saved to their system already -- which brings me to my next point.


Byte DOESNT EVEN SAVE YOUR TREATMENT DATA. As in, support team members can't even look up your treatment plan information. Instead, you have to verbally inform every single person every time you get an email response -- which, for Byte, is NEVER THE SAME PERSON. That's right, when you submit a support request, a new person emails you every single time asking for the same information you just gave the last person. I had a support team member ask me to take photos of my Step 9 aligners.... I only had 8 steps. This should be information readily available to a support team and the clear lack of any form of database management for a company that gives medical treatment is severely troubling.


Also apparently, the check-ins using the Byte app are saved to absolutely nowhere + the questions and photos you have to submit for the support requests are all just a theatrical way to make users think they're tracking information.


Every time I've needed any support whether it's just a simple question or a full on issue, it has taken a minimum of 5 emails (with 5 different people) and two days. At one point, I noticed my aligner had cracked. No problem because I signed up for the service that replaces damaged aligners for free with quote "no questions asked" -- right? Wrong. Over the course of three days I communicated with multiple people each asking me for a different set of information. You'd think if you needed a list of information from me to replace the aligners, you could ask me for all of that information at the same time, but nope.


Now I'm on the last set of my aligners and my teeth are not yet straight. Reading some of the other reviews I'm really worried they're going to charge me extra money despite the fact that their treatment plan clearly wasn't accurate in the first place. I've used the retainers as instructed and if I'm charged any amount of extra money I will be raising hell for being charged for a service that was not honored. You don't get to make fake treatment plans that don't straighten people's teeth then charge them extra to straighten their teeth.


For Byte representatives reading this:

You are a medical service, maybe start acting like it. 1) Get a real support team or else lower the number of people you service to account for the size of team you have. 2) Get legitimate database management to protect my medical information but to allow access to basic treatment information (like how many steps are in our treatment or which step we're on). 3) Get rid of your generic support request form (I don't need to upload the same 5 photos every single time I need to submit a support request) OR share the dmn form responses with your support team before they email me to ask me *for the exact same information and photos again.* 4) If you're going to make an entire app for users to track their treatment, USE THAT INFORMATION. 5) DO NOT charge people extra money to straighten their teeth when that's what they've paid for in the first place."